Unable to Change Gamerpic to Personal Image

LxMOOREx93 · Apr 11, 2020

I have been trying to add images for my gaemrpic for the past 3 weeks and have been getting the same message;

'Sorry, we can't upload your picture at the moment Try again in a little while.'

The image is of the correct size. Is there an issue or work around?

I have tried on the XBOX itself, the Companion app, and signed in via desktop. Uninstalled. Turned XBOX off for a few hours at the wall, then back on.

Nothing has worked. Same message every time.

:)

AridLizard

Gamerpic changes have been disabled to reduce strain on the servers during the current global crisis

hopefully it won't last much longer and you'll be able to use a custom gamerpic soon

THANOS OPRESSOR

Unfortunately many people have this problem, I hope to be temporary, until normalize check the format and content of the image if it is in the requested by Microsoft, good luck!

LxMOOREx93

Ah I see

Was something so small just thought I would ask, thanks for answering.

Stay Safe

Ironwilled

Hi There,

This quote taken from their support page: https://support.xbox.com

As people look to gaming for social connection, Xbox is seeing record numbers across Xbox Game Pass, Xbox Live, and Mixer. To streamline moderation and ensure the best experience for the community, Xbox has made small adjustments. Some features like
uploading custom gamerpics, club pics, and club backgrounds are temporarily disabled

XBF Jasmine Z

Hi C.Jmcintyre,

Thanks for reaching out to us here on the Forums!

We understand you want to change your gamerpic.
To change your gamerpic to a custom image try the following:

Press the Xbox button on your controller to open the guide.
Select Sign in, choose your profile, then select My profile.
Select Customize profile > Change gamerpic.
Choose a gamerpic.

In the future, if you ever want to change the gamerpic again please avoid:

Images intended to harm or harass another person
Images that depict nudity or are sexual in nature
References to illegal drugs
Depictions of real-life violence or excessive violence/gore
Images containing personal information
References to hate groups, terrorist organizations, or notorious figures
Inflammatory images directed towards specific demographic groups

I hope this information helps

Unable to Change Gamerpic to Personal Image