Unable to Change Billing Region/Country when Subscribing for Xbox Pass on PC

Discus and support Unable to Change Billing Region/Country when Subscribing for Xbox Pass on PC in XBoX on Windows to solve the problem; As title said, so I've downloaded the Xbox (Beta) App for Windows 10, I wanted to subscribe to the Xbox Pass, when I reach Billing Info Address, I'm... Discussion in 'XBoX on Windows' started by WaR Pr13sT, Oct 26, 2019.

  1. WaR Pr13sT
    WaR Pr13sT Guest

    Unable to Change Billing Region/Country when Subscribing for Xbox Pass on PC


    As title said, so I've downloaded the Xbox (Beta) App for Windows 10, I wanted to subscribe to the Xbox Pass, when I reach Billing Info Address, I'm unable to choose my Billing Region/Country.

    I've never move to any country / region since I made this Microsoft account. My Microsoft Store itself is even displaying games in my own local currency.

    I've check my Windows settings it's set to my Region / Country, Malaysia.

    I've check my MS Acc, it's also been set to Malaysia. I've tried everything.

    I really want to get the Xbox Pass and try out Outer World this Friday, I hope this can be sorted by then.

    EDIT : Just wanted to add. I've even tried logging out, turning off the App and turning it on again, doesn't work.

    Contacted Support, she mentioned my " Xbox Live Acc " was situated in SG Region instead of Malaysia. Ok fine, so I went to " live.xbox.com " and I tried migrating my account to Malaysia and It was successful, I even got an E-Mail confirming the move.

    Yet still doesn't work. When I tried Sub for the Game Pass, Country / Region is grey out on US....

    :)
     
    WaR Pr13sT, Oct 26, 2019
    #1
  2. WaR Pr13sT Win User

    Unable to Change Billing Region/Country when Subscribing for Xbox Pass on PC

    That make sense, seems like Xbox Live isn't available in my country, Malaysia....but it's available for both China and Singapore ( a puny country below me ). The Irony....could least put up a HUGE NOTE " Countries that Eligible for Xbox Pass " so we won't
    have to waste time finding out what's the problem.

    Or maybe pop up an error message when ineligible countries try to register for Xbox Pass...?

    I can understand this may not be entirely Microsoft fault that the service isn't available in some countries and it maybe likely to be licensing / law issues with some countries, I really hope it isn't MS problem because I'm honestly disappointed and frustrated
    at this point, I wanted to try Outer World and with Epic [Mod Removed - Xbox Forum Guidelines] store monopolizing over the game market we need more choices...where to buy our games.

    I may still get it at MS Store, but I was hoping to try the game out first with the Xbox Pass what a shame.

    And it seems like tons of people all over the world is unable to register for the Xbox Pass...

    Lastly, friendly advice. Please change the App name.....who thought it was a great idea to call it " Xbox ( beta ) "

    Seriously it's mind boggling confusing !

    https://www.reddit.com/r/pcgaming/comments/c01nzs/is_xbox_game_pass_pc_not_available_where_you_live/

    EDIT : Forgot to mention one more thing. I notice when I'm using the Xbox (beta) I can't even buy games.

    Because when I reach the part of choosing a payment method then the Billing Info, again I can't change Country / Region to Malaysia instead.

    So what's the point of this Xbox ( beta ) App ?? It's literally only usable for some countries ??

    But it did import Forza Horizon 4 to the app, I bought that game through Windows Store, on Windows Store my billing Info etc is all correct and works without issue.

    EDIT 2 : I just notice...The Outer Worlds isn't even available on MS Store for Malaysia ??? When I'm on the US site it's available, but when I go to MY site, it's not available....even the MS Store on Windows doesn't show Outer World for me.
    [Mod Removed - Xbox Forum Guidelines]??
  3. Airyrose666 Win User

    Unable to Change Billing Region/Country when Subscribing for Xbox Pass on PC

    try this link hope it helps

    https://support.xbox.com/en-CA/my-account/microsoft-account/update-microsoft-account-country-region
  4. XBF Crystal P Win User

    Unable to Change Billing Region/Country when Subscribing for Xbox Pass on PC

    Hi there there WaR,

    Thanks for the reply and update on the issue. As you mentioned, licensing / law issues with some countries affect the availability of games in the Microsoft Store. As mentioned in my previous thread, we recommend review the

    Xbox Live Countries and Regions
    . I recommend to review the
    Microsoft Service Agreement
    for more information.

    I would like to remind you of the
    Xbox Forum Guidelines
    .

    • 4) Do not post or use profanity or any creative form of bypassing the word filters. Even if it’s ****** don’t post it.

    Thank you for letting us know about the issue and for marking the answer.
    We'll be locking the thread. If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.



    Thank you and have a great day.
  5. XBF Crystal P Win User

    Unable to Change Billing Region/Country when Subscribing for Xbox Pass on PC

    Hi there WaR Pr13sT,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with subscribing to the Xbox Game Pass. In reference to Region availability for Xbox Live and Xbox Game Pass, I recommend to review the following article for more information: Xbox
    Live Countries and Regions
    .

    Take a look at the article and let us know the results.
  6. Mister Ohnaka Win User

    Region problem

    Hey Gravy, alright so unfortunately when you change your region while subscribed to an Xbox Music Pass, that Pass is automatically canceled when the account is migrated to the new region. You can view the details and consequences of region changes at our

    Change the region of our Xbox LIVE account
    support article. Cheers.
Thema:

Unable to Change Billing Region/Country when Subscribing for Xbox Pass on PC

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