Unable to cancel Xbox Live Gold

This is stressful.

my xbox live runs out on the 23rd and needs to be canceled by then.

To cancel i need to enter last 4 phone number digits, which i have done

but the phone its linked to dont tun on!

Meaning i cannot get the code.

When i do security proofs, i do that one dont get messages there and enter new phone number

it says its already been done and needs to be confirmed

which cannot be done as i need to do a code again, which goes to broken phone.

stuck in loop!

HELP!

:)

 

Need Help?

Hi there! Follow the steps listed on this page:
support.xbox.com/.../cancel-xbox-live-gold-subscription

Or you will need to contact phone support if you are unable to turn it off on this website.

 

xbox live Gold

comprei e não conseguir pagar pois não consta no cartão então queria cancelar a xbox live Gold

[Translation: I bought and are unable to pay because not in the card then wanted to cancel Xbox Live Gold]

 

You would need to contact support directly and they can help you cancel. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us