Unable to buy stuff in MSFS

TuomasVirtanen · Apr 29, 2023

Hi.

I tried to buy a new aircraft in microsoft flightsimulator, but the game only wants to add a new payment method. I can't use my card added to my microsoft account.
The game seems to think I'm in USA, but in reality I am in Europe.
It seems that the game is not linked properly to my microsoft account?

Is there any way to make the purchase work? What should I do?

:)

Darhyl Mayte Amizola

Thank you for your response.

We can both confirm that there are no issues with your Microsoft payment method and it seems that the issue is only occurring under your flight simulator payment method.

The next best option you can do is to contact the game developer Asobo Studio to have them fix your flight simulator account region and in-game purchase.

No worries, let me provide you with the direct link to Asobo Studio contact support.

Please send a ticket to our mates from the support team: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.

https://www.asobostudio.com/games/microsoft-fli....

Thank you so much for your time. I hope you have a great day!

Darhyl Mayte Amizola

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

If I may ask, may I have the exact error message upon attempting to purchase the in-game aircraft, please?

It is possible that this issue is due to a regional discrepancy.

Kindly make sure that the region of your payment method matches the region of your Xbox Console and Microsoft Account (i.e. if your credit card is from the US, make sure that your billing address is in the US and that your Xbox is set to the US (System > Language and Location > Language EN-US, Location US)

Also please try to sign in to your account on account.xbox.com > then click on your gamer picture > click on the ellipses symbol or the 3 dots (...) > Xbox settings > then please manage your Xbox 360 region and correct it to the region where you are now.

Once it's done, please try to purchase the game in-game item again.

If the issue still persists, please follow the additional troubleshooting steps here on this link:

https://forums.flightsimulator.com/t/xbox-serie...

TuomasVirtanen

Hi!

Thanks for the help.
I checked my data and everything seemed to in order. All country settings are the same.

So here is the problem. The sim purchase program does not find any of my credit cards added to my microsoft account.
I am sorry this is in Finnish. Simulator purchase software wants me to add a new payment method.
After I add my card details I should add billing details and there I can't choose any other country than USA.

So to summarize. All my Microsoft account details are correct but for some reasons the simulator purchase software does not recognize those details and it wants me to add a new payment method.

iF AuRaaa

What are you trying to buy and how much does it cost?

NasBlast

the whole xbox shop is down for me

Unable to buy stuff in MSFS