Unable to buy Minecraft for PC in Australia

Hello Ailbhe Ni Bhradaigh,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to purchase Minecraft for PC. The error message you got usually appears when there is a mismatch with your account and payment instrument. There are also times that your bank put some restrictions on your payment instrument for safety and privacy purposes. Just a reminder, we are not able to double check your account and payment instrument here manually since we do not have the option to. No worries, we do have some troubleshooting steps here that we may use for the issue.

For you to be able to settle this one out, I would highly suggest you contact our dedicated Xbox live support so that they can double check your account manually and provide you with the best resolution. Rest assured; they will be able to double check your account properly since they will be able to pull it up on their end for double checking.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network. (Disclaimer: You may need to change the language of the page by going to the bottom left part of the page)

Hope I helped!

YanYannn
Microsoft Community Moderator

Hi I'm trying to download Minecraft windows 10 on my pc, having previously owned it on xbox. It doesn't say I own the game in the store yet it is on my account purchase history. I have spoken to someone on a text help chat and they were unable to resolve
the issue. What should I do - I would be very annoyed to have to buy the game again.

you are going to need to buy the windows 10 version because Xbox minecraft and PC is different

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Max, if the message that appears is that you should contact Xbox support it is because there may be something with your account that only support has the necessary tools to verify.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hello GreekGod28Zeus,

We are unable to generate codes and will be unable to process your request. You can purchase a new license of Minecraft at: Buy Minecraft | Xbox

If you have any troubleshooting questions, please create a new thread.

Thank you,

-Tali

so now i will have to create another psn account and buy minecraft again in order to play realms, or buy minecraft on pc... good... well, thx!