Unable to buy from store

Discus and support Unable to buy from store in XBoX Sales and Promo to solve the problem; [img] I’m unable to purchase anything from the Xbox store as the Buy button is not appearing on the screen I have reset my internet connection and my... Discussion in 'XBoX Sales and Promo' started by Cowboy 471, Jun 9, 2018.

  1. Cowboy 471
    Cowboy 471 Guest

    Unable to buy from store


    Unable to buy from store [​IMG]

    I’m unable to purchase anything from the Xbox store as the Buy button is not appearing on the screen I have reset my internet connection and my console multiple times with no success I have tried to download manny titles and every one I have tried to download
    has presented me with the same problem the Game description and reviews are shown but the buying options are not has anyone had this before or knows of a Solution there is a photo attached to show my issue

    Manny thanks

    Jack

    :)
     
    Cowboy 471, Jun 9, 2018
    #1
  2. Maslorez
    Maslorez Guest
    Can't purchase content with my account balance

    Hello i cant buy anything from xbox live store with my account balance,im getting error "unable to authorize..." without any error code.Im from Russia,can somebody help me?Thanks.
     
    Maslorez, Jun 9, 2018
    #2
  3. wwefnfurlife
    wwefnfurlife Guest
    Issue Buying BC Game Directly From XB1: L4D2

    So I'm having trouble buying L4D2 from the XB1 store on the console. I know you're supposed to be able to click show price and then go through the steps on buying it directly from the console. However, for some strange reason when I click show price, it brings up an error and tells me something like "you are unable to buy this game from the xbox one at this time. Please buy from the xbox 360 store" then it gives an error code. I've had no issues buying other games directly from the XB1. What's going on with this one?
     
    wwefnfurlife, Jun 9, 2018
    #3
  4. Badlandzchugs Win User

    Unable to buy from the store.

    Hi Kasper b(2),

    sorry to hear. Have you checked the
    XBOX Live Service Status     maybe there are issues. If there is everything fine, Maybe your Time/Date settings are wrong or yor Connection is to slow. If you are still wireless connected try it with a RJ45 cable.

    Hope this helps and please keep us informed
    try restarting your device
  5. Kasper B(2) Win User

    Unable to buy from the store.

    Hi,

    I have checked multiple times, but this issue have been consistent for me over the last 3 weeks.

    The time and date suggestion, would that make a difference? I even tried to buy trough the smartphone App and the web page. No luck 😢
  6. G v zauBerBerg Win User

    Unable to buy from the store.

    Hi again and thanks for keeping us informed. So if you also get this at your mobile I guess it is something with your account. Maybe some scurity restrictions please check your acount here: https://account.microsoft.com/family/settings/manage-permissions/

    Hopefully it is not a child account,check also if everything is filedout at the "Your Information" Tab
  7. Kasper B(2) Win User

    Unable to buy from the store.

    The error messages says.

    “Whoops! That wasn’t supposed to happen.

    It looks like you have found an error in our system. Please try again later”
  8. REN AERO Win User

    Unable to buy from the store.

    Dear,

    Can you post the error message in english.
Thema:

Unable to buy from store

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