Unable to Buy 250 Gem Prize, Despite Having 314 MyVIP Gems

Greetings,

MyVIP rewards webpage indicates I have 314 MyVIP Gems available in my account.

I select the "Forza Motorsport 7 Hoonigan Pack" (cost: 250 Gems) prize & enter my name, email address & gamertag.

Every time I do this, though, I receive a "Hmmm...Try Again" error message.

Have tried on about 5 separate days now, but always receive an error.

Would appreciate any help!

:)

 

Unable to Buy 250 Gem Prize, Despite Having 336 MyVIP Gems

Hello Sp33dyKat,

Message received! Our web devs are now working through your user info to see where the error occurred. Again, apologies for the delay while we work on this issue.

 

Unable to Buy 250 Gem Prize, Despite Having 336 MyVIP Gems

Thanks for your response. I clear my Firefox browser cache daily, so I don't think that's the cause of the problem, unfortunately.

 

You'll need to post in the support section of this forum in order for them to look into it for you.

 

Thanks for your reply, Smwutches.

I actually thought I *was* posting in the Support Forum. Any chance you could provide me with a direct link, so I can repost my inquiry there?

Thank you

 

You're in the right forum, but when you post you need to change the post type to support instead of discussion.

 

Ahhhh, so that's the secret! Will do.

Thanks so much for the extra guidance, Smwutches!