Unable to boot up a digital game or the Report a Problem app

A hard reboot should fix this. Hold down the power button on your console for 10 seconds until it fully powers off. Then unplug the power cable for 5 minutes. When you boot it back up the system cache will be totally cleared, and all of your apps and games
will have a clean syatem to boot up on. Also, if you're an insider and using the twitch beta app, definitely consider reporting this as feedback by holding down your guidd button and selecting "report a problem". All the best, cheers!

Are you talking about a passkey to log in, a 6 digit code you get from the Microsoft app or your email to log in to your account or a boot up error like E102?

Thanks for your ongoing help but a corrupted file would cause this to happen every time the machine starts up not just the odd time I decide to eject a disc at a certain point during start up. As I have repeated not ejecting the disc the machine loads up
fine. I did speak to a customer services rep who also was stumped and doing a reset yesterday the problem still exists

Sorry for your issue i can understand it's hard too fix but we do try our best remember that

But anyways i do recommend contacting the Customer support and confirming this but the way i picture this is there a boot up problem resulting a file not being loaded properly therefore it's corrupted and will require a Reset of the system. Please do not
do this yet until a support agent has reviewed your case and encourages you on doing this action.

Okay Lets try removing the Kinect from the console clear the system cache and see if it resolves it's self

If it does fix itself then it may be the Kinect draining your console of the power and may need repairs but i currently don't recommend this yet. If i Cannot resolve your issue i'd really start a chat with an Xbox Support agent to get Fast Messages and more
info on the Topic.

Clear the Cache- support.xbox.com/.../power-cycle-console

Xbox Customer Support- http://support.microsoft.com/contactus/?ln=en-ca&ws=canadaen