Unable to add/use payment methods fromPuerto Rico

Discus and support Unable to add/use payment methods fromPuerto Rico in XBoX on Consoles to solve the problem; Puerto Rico also doesn't appear as a state in the USA anymore. I think this started with a recent system update. 03cb9f75-ffbe-4753-a05a-6f04ad75172a Discussion in 'XBoX on Consoles' started by Null Heaven, Dec 12, 2016.

  1. Null Heaven
    Null Heaven Guest

    Unable to add/use payment methods fromPuerto Rico


    Puerto Rico also doesn't appear as a state in the USA anymore. I think this started with a recent system update.

    :)
     
    Null Heaven, Dec 12, 2016
    #1
  2. Bold Barristan
    Bold Barristan Guest
    Problem with payment

    Do you meet the all the requirements to use PayPal (18, Valid Credit Card/Bank Account) and Xbox Live (Matching Data)?

    Try the Payment Method Guide (forums.xbox.com/.../153161.aspx). The "I'm unable to add PayPal to my account" and "I still can’t add my payment method"
    sections should be able to help.
     
    Bold Barristan, Dec 12, 2016
    #2
  3. WesmanY2k
    WesmanY2k Guest
    Unable to use additional payment method

    I'm having a problem, and I just dont think its set up to do this:

    I want to buy Lego LOTR on sale for $11.99 this week. I currently have a balance on my microsoft account of $5.01.

    Logic would say, apply that amount, and use another payment option for the difference, but this is not an option - it should be! Its making me use my card for the full amount with no way to apply the funds you already have in account to the purchase.
     
    WesmanY2k, Dec 12, 2016
    #3
  4. ngocphi
    ngocphi Guest

    Unable to add/use payment methods fromPuerto Rico

    because it's considered a different region

    Only us military addresses work as an xbox live region as the US there
     
    ngocphi, Dec 12, 2016
    #4
  5. ngocphi Win User

    Unable to add/use payment methods fromPuerto Rico

    because it's considered a different region

    Only us military addresses work as an xbox live region as the US there
  6. Janet_C Win User

    Unable to add payment method.

    Hi Arif, if this did not work for you, you should leave the 24 to 48h time without linking attempts.
  7. Janet_C Win User

    Unable to add payment method.

    Hello!

    I'm a Independent Advisor. I will be glad to help you.

    Try adding your payment method through this website

    https://account.microsoft.com/billing/payments

    - Try using different browsers and devices.

    - Try adding the payment method by adding the information completely in uppercase or completely in lowercase.

    - Make sure the information matches the information you provided to your bank.

    In case it does not work, you will have to wait 24 to 48 hours without trying to associate, after this time try again.

    Best regards.
  8. Mister Gwyther Win User

    signing up for gold membership

    Hey there Orphan! The first thing to check when unable to add a payment method is the information on your account. Please log into
    https://commerce.microsoft.com and check under the Profile tab. Make sure all the info here is correct (name, address, region, etc.) and that it matches your payment method.

    If it matches, and you are unable to add multiple matching payment methods, please
    contact us via chat or phone and a billing agent can assist you further. Thanks!
  9. Mister Gwyther Win User

    renewing membership

    Hi there Wabit! If you are unable to update your payment methods it may be due to a mismatch of information. Please log in to
    https://commerce.microsoft.com and check that the information there is correct and matches your payment method (name, address, region, etc.).

    If everything there looks good and you are still unable to add multiple payment methods, please
    contact us via chat or phone and a billing agent will be able to assist you further. Let us know how that goes, thanks!
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Unable to add/use payment methods fromPuerto Rico

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