Unable to add payment option (A saga)

Is there something on Paypal that is not going through? If so then perhaps see if Billing can change it to something else. This happened to me once where a payment was not going through on one method so Billing had to switch it to another payment method
for me.

Either way, it does sound as though your account may still be locked from making purchases and only phone support can help. You would need to call back and ask to speak with Billing this time.

Hello Artemis_661,

Thank you for sharing this concern with the community. Please be guided by the fact that our support boundaries are limited to what we can do or recommend on our end. For this reason, I kindly request that you contact the live support team, who are better equipped to handle your case, which involves account and personal information that cannot be posted here in the community. You can reach them by following the steps below. Thank you for your understanding and cooperation.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hello!

Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

Try adding your payment method through this website

https://account.microsoft.com/billing/payments

- Try using different browsers and devices.

- Try adding the payment method by adding the information completely in uppercase or completely in lowercase.

- Make sure the information matches the information you provided to your bank.

If in your country it is available to pay with Paypal in the Microsoft store, the fastest and most effective solution is to associate your card to Paypal and then associate Paypal to Microsoft.

In case this doesn't work and as you have had the problem for months, you should seek help from a Microsoft agent through the contact page that you can find in any browser.

Remember that this is a public forum and that those of us who participate in it are common players, I'm not part of Microsoft support nor can I enter the system, the only thing I can do is provide you with information that might help you. I hope you will understand

Best regards.

Follow up: It seems that this is an issue with an out-of-date browser. Resolved on my end.

To successfully use a Paypal account as an Xbox Live payment method, you must have a billing agreement ID from Paypal, which will set permissions to allow reoccurring payments... the issue, usually, is that Paypal may be ready to accept the charge, but won't
authorize it for automatic renewal... this kind of block can occur if you have previously used it, removed it (thus ending the agreement), and then attempt to start it again... I would suggest contacting Paypal to check if they have a block in place and ask
them to remove it!

Hope this helps your situation, if not let us know and we'll see what other options we have!