Unable to add new method of payment.

Discus and support Unable to add new method of payment. in XBoX Games and Apps to solve the problem; I am attempting to renew a Gold membership on our Xbox One. Currently we have no method of payment on our accounts. It is my understanding that I am... Discussion in 'XBoX Games and Apps' started by BriddyB, Aug 20, 2016.

  1. BriddyB
    BriddyB Guest

    Unable to add new method of payment.


    I am attempting to renew a Gold membership on our Xbox One. Currently we have no method of payment on our accounts. It is my understanding that I am the primary account holder on our Xbox, so we would like to add the method of payment and Gold membership
    to my account.

    When I go to add a new method of payment, I am prompted to enter the card number first. After I finish entering the credit card number, a message appears in yellow text below the entered card number. The message states, "incorrectly formatted cardholder
    name." I am unable to proceed any further.

    First, I do not understand what that means. Second, the Xbox is shared between my husband and myself. However, the credit card is in my husband's name. Is this a problem? I do not see how since I also tried to add the method of payment under his account
    and experienced the exact same issue. And, third, we have had consistent problems with renewing our Gold accounts (in reference to our credit card) since purchasing the Xbox One. It is extremely aggravating. I have been without a Gold membership for two or
    three weeks , and - now that I am able to purchase the renewal - I am still denied my online gaming time. Please fix this immediately!!!

    :)
     
    BriddyB, Aug 20, 2016
    #1
  2. Mister Gwyther
    Mister Gwyther Guest
    Unable to add a new payment method!!

    Given the fact that you were suddenly unable to purchase content and the fact that multiple different payment methods aren't working, I'm guessing you might have some kind of account issue. You would have to contact phone support in your region (support.xbox.com/.../contact-us.aspx)
    and see if that is the case.
     
    Mister Gwyther, Aug 20, 2016
    #2
  3. Galahad17
    Galahad17 Guest
    Unable to add a new payment method!!

    First....I checked everything out and all my billing info matches and there are enough funds on the card I'm trying to use. I made one purchase a week or two ago and when I tried to make another purchase it would not go through. I removed the payment method
    and tried to re enter it and it keeps telling me that its an invalid credit card number no matter what card I try to use. I tried using Paypall and I get this message...

    We cannot complete your request now, please try again later.

    Message 40001

    I am on a trial account if it matters. I was going to buy a gold membership but if this is happening already I might have second thoughts. I am new to the Xbox360 and I'm loving it but I want to be able to purchase add ons and games. Please help!!!
     
    Galahad17, Aug 20, 2016
    #3
  4. Mister Maka
    Mister Maka Guest

    Unable to add new method of payment.

    Heya BriddyB.

    The card name shouldn't be an issue so long as it's associated with the correct billing address. Have you possibly tried adding your payment method over on
    account.microsoft.com instead of through your Xbox One console? If not, give that a try and let us know how it goes.
     
    Mister Maka, Aug 22, 2016
    #4
  5. Mister Maka Win User

    Unable to add new method of payment.

    Heya BriddyB.

    The card name shouldn't be an issue so long as it's associated with the correct billing address. Have you possibly tried adding your payment method over on
    account.microsoft.com instead of through your Xbox One console? If not, give that a try and let us know how it goes.
  6. Mister Gwyther Win User

    Unable to add a new payment method!!

    Are you still having issues with this? Did you contact your bank to see if they put any holds on it for fraud protection or anything?
  7. Mister Gwyther Win User

    Unable to add a new payment method!!

    Given the fact that you were suddenly unable to purchase content and the fact that multiple different payment methods aren't working, I'm guessing you might have some kind of account issue. You would have to contact phone support in your region (support.xbox.com/.../contact-us.aspx)
    and see if that is the case.
  8. Rostom L Win User

    Unable to add new payment method

    Hi Thiago!

    Did you try to add it directly from your Xbox console?

    Try to add it instead via https://account.microsoft.com > Payment & billing > Payment options. Be sure as well to check and update your shipping and billing information under your Address book.

    There's a possibility that the issue is with your payment method as well. Please check and confirm your card details from your bank.
  9. Galahad17 Win User

    Unable to add a new payment method!!

    They are all from different banks.
Thema:

Unable to add new method of payment.

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