Unable to add my account

Discus and support Unable to add my account in XBoX on Consoles to solve the problem; Hi, During the last couple of weeks I have been experiencing some problems with my Xbox where I am unable to sign in to my Xbox account, not Xbox... Discussion in 'XBoX on Consoles' started by tobiasaardal, Feb 2, 2017.

  1. tobiasaardal
    tobiasaardal Guest

    Unable to add my account


    Hi,

    During the last couple of weeks I have been experiencing some problems with my Xbox where I am unable to sign in to my Xbox account, not Xbox Live, but just adding my account. It started when I got back to university after xmas and brought my Xbox with me
    on the plane. I brought it as hand luggage and did the same thing when I was going home at first without any problems. I see the possibility that the problem has occurred after bringing it on the plane, but I´ve had similar problems in the past, so i suspect
    this is a software problem.

    At first I could not sign in to Xbox Live even with the network connected and working fine. The last time I had this problem i reset my Xbox and it was fine. So I tried that again. But now when I try to add my account it just say that I should try again
    later, and with the error code: 0x800705b4. Sometimes it just says that the servers are down and I should check the Xbox Live status, which is working fine.

    I have also had problems with both starting games and updates. I´ve tried to update both FIFA17 and Netflix with both of them just standing at 0% even though the WIFI is working and connected.

    Is there someone who has been experiencing similar problems and is there something I can do on my own to fix it?

    - Tobias

    :)
     
    tobiasaardal, Feb 2, 2017
    #1
  2. filmjunkie2003
    filmjunkie2003 Guest
    Unable to re-add my account

    I was unable to log into my account, I’d select it then nothing would happen, so I removed it. Now when I try and re-add it it says my email is already in use on the Xbox with another user, but it isn’t. Help!!
     
    filmjunkie2003, Feb 2, 2017
    #2
  3. EggsBoxJuan
    EggsBoxJuan Guest
    EggsBoxJuan, Feb 2, 2017
    #3
  4. OpticRJames Win User

    Unable to add my account.

    I see. Have you tried using a wired connection when adding your profile on the console?
  5. OpticRJames Win User

    Unable to add my account.

    Please do try that and see if it works. Thank you for your cooperation.
  6. jack hayes2 Win User

    Unable to add my account.

    No haven’t tried that, will need to see if I have an ethernet cable.
  7. OpticRJames Win User

    Unable to add my account.

    I'm sorry to hear that. I understand that you would just like to use your other console for now. I just want to confirm first, does the same issue happen when adding a different profile?
  8. OpticRJames Win User

    Unable to add my account.

    Hi, Jack. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please try the following steps one at a time to resolve the issue:

    Solution 1: Do a power cycle to clear the cache of the console

    1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    3. Plug the console power cable back in.

    4, Press the Xbox button on your console to turn on the Xbox console.

    Solution 2: If there is an external hard drive connected to the console now. Please turn off your console then disconnect the external hard drive. Turn on the console without it and see if it works fine. A corrupted external hard drive can cause the issues you are experiencing.

    Solution 3: Try setting up manual DNS settings on your console.

    1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

    2. Primary DNS: 208.67.222.222

    3. Secondary DNS: 208.67.220.220

    Solution 4: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try adding your account after that and see if it works.
Thema:

Unable to add my account

Loading...

  1. Unable to add my account - Similar Threads - Unable add account

  2. Unable to Add Third Account on Xbox Series X – Password Loop Issue

    in XBoX Accessibility
    Unable to Add Third Account on Xbox Series X – Password Loop Issue: I’m experiencing an issue while trying to add a third account to my Xbox Series X. There are already two accounts on the console—mine and my sister’s—and I’m attempting to sign in with a third...

  3. Unable to add friends to Halo MCC roster on Xbox One?

    in XBoX Games and Apps
    Unable to add friends to Halo MCC roster on Xbox One?: From the Halo MCC main menu, when I go to add a friend to my roster for online multiplayer campaign, the “join friend” option is grayed out and I cannot select it. My friend is experiencing the...

  4. Unable to add a Passwordless account on XBox Series X

    in XBoX Accessibility
    Unable to add a Passwordless account on XBox Series X: I have created a Microsoft account for my son (9 years old) I enabled passwordless on the account. I tried to add the account to my XBox Series X home console but after entering the email...

  5. Unable to add new account

    in XBoX Accessibility
    Unable to add new account: Hi there. Will appreciate any help. Trying to create a new account on a new xbox series x. After clicking “add new” a white spinning wheel appears and after some time takes back to the home...

  6. i am unable to add my card on my new account although its working on my old account it say...

    in XBoX Accessibility
    i am unable to add my card on my new account although its working on my old account it say...: i am unable to add my card on my new account although its working on my old account it say check the info it doesn't match this card but i have been trying since 2 hours...

  7. Unable to add back my kid’s account to Family safety account t

    in XBoX Accessibility
    Unable to add back my kid’s account to Family safety account t: Dear support team, I am facing two issues currently: Firstly, I cannot add my kid’s account back to the Family Safety Account and the system showed me to ask the support team for help. The...

  8. Unable to add my account.

    in XBoX Accessibility
    Unable to add my account.: Series X, unable to add account. Done all the necessary reboots, have cleaned it and still nothing. Appears to load then just stops. 74c2ba1f-ab4f-46bd-9d8c-5ab6d73757de

  9. Unable to add second account to XBOX One S after factory reset..

    in XBoX Accessibility
    Unable to add second account to XBOX One S after factory reset..: Xbox One S wouldn’t allow me to log in, did all the trouble shooting power down, update, soft reset, hard reset, factory restore. Was able to add the primary acct using the Xbox app on cellphone...

  10. Unable to add money to a family member account now.

    in XBoX Accessibility
    Unable to add money to a family member account now.: I have a family account with Microsoft to set limits and add money and it works fine. My Son's account used to work fine but now I cannot properly add money to his account whenever I try I get...