Unable to access xbox account settings on xbox.com

That is very frustrating. Not a very explicit error path.

When I tried to form a Microsoft family a few years ago, that functionality wasn't available in Canada, so I didn't try it.

Thanks though, making a family and then digging around in the settings got it.

This solved it, thanks. Incredibly weird that it just redirects you to a page rather than showing you your settings and not allowing you to fix them. I'm sure this causes a lot of confusion.

I am not aware of any issues with this, you can try the xbox app on your mobile device! Its always worth a shot. Hope this helps!

are the affected accounts Child accounts?

if the date of birth associated with these accounts makes them under 18 years old you will need to get an adult to make a Family Group, add the affected Child accounts to the Family Group then change the privacy settings.

the following link has all the information on setting up a Family Group and managing the permissions for group members

https://support.microsoft.com/en-us/help/12413/microsoft-account-what-is-family-group

Hi Graph,

If you are unable to access your account settings on xbox.com, a call to
Phone Support will be in order.

They will be able to help you turn off your auto-renewal.