Unable to access the Insider hub app

Thanks for your quick reply.

He is unable to unenroll as he cannot launch the Insider Hub anymore because it states that his account needs to be an adult account. He doesn't understand how he was able to install it a year ago as he's always used
his child account. We don't have a pc, is it possible to access the insider hub on a Mac? Or perhaps login on a browser? Although, won't he have the same issue on whatever device he instals the insider hub on, that he has a child account?

Hey Aníbal

Thank you for taking the time to post this on the Xbox Forums.

In regards to
accessing Minecraft Betas, you would have to first download
Xbox Insider Hub on your respective platform.

Once you have that installed, this app, you can then launch the app, and navigate over to
Insider content, and you should see the option for Minecraft Beta.

You will then see the option to "Join", and it should install and let you access this from in the game now.

I will further break down these steps here:

1. Go to the Store app on Xbox One or a Windows 10 PC.

2. Search for the Xbox Insider Hub app.

3. Download and install Xbox Insider Hub.

4. Launch the Xbox Insider Hub.

5. Navigate to Insider content > Minecraft Beta.

6. Select Join.

7. Launch Minecraft!

Give this a try and let us know if this works for you!

That's odd. Probably a glitch on the app. Diesel, try to report this glitch on the insiders hub app on your PC. Or on insiders hub on reddit: https://www.reddit.com/r/xboxinsiders/

You can't be a member of the insider program if you have had any enforcement action on your account within the past 12 months.

Hi knutsinnit,

Thanks again for updating us with your replies. Since you're in the Preview Program, it would be best to reach out to the Xbox Insiders over on the reddit page. https://www.reddit.com/r/xboxinsiders/

Alternatively, you can try unenrolling from the Preview Program and then try the update. Being a member of the program would mean that the traditional troubleshooting likely won't work as intended. It would also be worth your while to report the issues you're
experiencing through the Insiders Hub app on a PC since you are unable to get to it on the console at this time. The support article entitled Get the Xbox
Insider Hub app has all the steps available on how to proceed with unenrolling if you wish and about reporting via the Insiders Hub.

Hope this helps you out a bit more and please let us know the results!