Unable to access saved data

How to power cycle your console and network hardware:

Unplug the power cable from the back of the router, modem, or gateway for five minutes. If you have a router and a modem, unplug the power cable from both devices.

Restart your Xbox One console:

Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.

Select Restart console.

Select Restart.

Note If the console appears to be frozen, press and hold the Xboxbutton on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xboxbutton on the console again to restart.

After five minutes, plug the modem or gateway in first and wait for all the lights to return to their normal state.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Maybe you have to check de Epic forums for info.

Mmmm Try to reset your console an prove it again 🤔

If you want an alternative way,

You could try hard resetting your Xbox, by holding down the Xbox Power Button for 10 Seconds, then once it turns off you can unplug it from behind and then wait a minuet or so and plug it back in, it may fix your issue.

If this doesn’t resolve you issue then you can contact Support.

Hope this helped!

What happens whenever you try to access it? Do you get any error messages, or does it just not load any of your save data?

You can also sign your account out and sign back in.