Unable to access my account, saying its not a microsoft account.

Hello, Khizar K. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear you're having trouble accessing a certain Microsoft account.

IMPORTANT: Don't share personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, and based on the information you provided, exists the chance that your account has been compromised.

However, you can try retrieving the account by submitting the recovery form.

The form can be accessed here:
https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Note: If you enabled 2-step verification in the past, please be aware that the recovery form will not work.

Another option is following some recommendations provided in this related article from Microsoft:

https://support.microsoft.com/accou...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If none of those methods work, I regret to inform you that it's not possible to recover the account.

Furthermore, you may want to check out this article about contacting Microsoft support regarding Microsoft accounts:

https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

I'll remain attentive to any other inquiry you may have.

Regards,

Arturo.

So is Microsoft unable to access the data as well? Then who can access the data which says which Microsoft account is linked to my PSN account?

i created the xbox live account before they were connected to microsoft accounts so I'm unable to login since I forgot the password and I can't reset the password without access to the email.

I do have a microsoft account but its not connected to the xbox account

Greetings ReganBrandon,

Sorry to hear about your account being locked out.

I would double check your spam/junk folder for the verification codes, just in case your mail filtering is blocking them.

We take account security very seriously and have steps in place to get you back and running in case you lose access. It sounds like you're already starting this process. I would recommend checking the following article here for additional steps, including an account recovery form.

Please note that when submitting an account recovery form, it can take up to 30 days for the account to be unlocked as all information is reviewed by our security team. This is also why it is important that you try to supply as much information as possible when filling out the form to ensure we can get you back up and running as soon as possible.

Once in your account, feel free to take a minute and update the security information and add additional phone numbers or emails as needed to make sure you can get back in later if there are any additional security concerns.

Hope this helps!

I entered the email the *Ratter* used to remove my access from the account. As i got an email saying that the email was added just before mine was removed and I entered that in to the recover my account proccess and it says its not connected to a microsoft account..