Unable to access Minecraft after Migration

Discus and support Unable to access Minecraft after Migration in XBoX Games and Apps to solve the problem; A little over a year ago I migrated my Mojang account to my Microsoft account, this process was done successfully and without any issues that was until... Discussion in 'XBoX Games and Apps' started by Christian M Moore, Aug 13, 2023.

  1. Unable to access Minecraft after Migration


    A little over a year ago I migrated my Mojang account to my Microsoft account, this process was done successfully and without any issues that was until about a month ago. I had decided to play some Minecraft again after a break of a few months only to find I was unable to access my account, however a new account was present and no matter what I had done was unable to login to anything but the new account. From my understanding this new account is an Xbox account for some reason or other, the big issue is that it doesn't have Minecraft. While it was strange and alarming at the time I had attempted to do online fixes, which was probably a terrible idea. I would give a screenshot of the accounts in the launcher but I had removed the Original one from the launcher login while trying a fix. Obviously I have tried pretty much everything out there, including the suggestions by the Mojang team themselves via support. Now I had the game bought for me probably about a decade ago though perhaps a little sooner than that, it was done by a parent as I of course young at the time. So obviously no original receipts exist from a transaction done that long ago from another person I have contact with currently.

    I am quite well unsure on how to resolve this problem, I shall soon take the time to look through an old device in hopes that it might the launcher installed but I am unsure of that. If anyone could point me to an actual fix to this problem or just point me to the proper support that would be greatly appreciated, the game means a lot to me since I grew up with it; and I would of course like to avoid repurchasing the game at all costs if possible.

    Another note is that this is weirdly similar to other cases I've looked up but also not the same, so I am actually unsure if this is a duplicate of an existing problem or if it is a new issue that hasn't really been before.

    Anyways here's some important that I do still have
    - Installations
    - Saves
    - Mods
    - A handful of screenshots taken when using the game
    - All local files regarding the game and installations

    :)
     
    Christian M Moore, Aug 13, 2023
    #1
  2. JosefLBohorquez Win User

    Minecraft unable to access game after migration

    Has been a pleasure mate!
    Hoping the best!
  3. JosefLBohorquez Win User

    Minecraft unable to access game after migration

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Nicholas

    That's an strange issue.

    Could you try download and install the Launcher marked as Windows 7/8 from this page - https://minecraft.net/download

    After that try sign in with the Microsoft account that you used to migrate the game.

    If still doesn't work, maybe you migrate your Mojang account to another Microsoft account, it would be worth give it a shot try sign in with another Microsoft accounts (or emails) that you had

    The last option is contact Mojang support with proof of purchase and see if they're able to find the correct email linked to this purchase
  4. Nicholas Hsieh Win User

    Minecraft unable to access game after migration

    Hi Josef,

    I see, seems like I'll wait it out. In the meantime, I have contacted Mojang support. Thanks for the help!
  5. JosefLBohorquez Win User

    Minecraft unable to access game after migration

    Tha KS for the update Nicholas

    You could try adding your Gmail address as a secondary alias for your Microsoft account to see if that can do the trick

    https://support.microsoft.com/en-us/office/add-...

    Also, if you migrate your account todag/recently in some cases can take a while (I heard some people had to wait up to 72 hours) to transfer completely all the account and license
  6. Nicholas Hsieh Win User

    Minecraft unable to access game after migration

    Hi Josef!

    Thanks for the quick response, hope you are doing great as well.

    I have tried the Windows 7/8 Launcher, I'm still getting the same results, either play demo or purchase the game.\

    I am sure this account is the one I migrated it into, as I have no other Microsoft accounts.

    I realize I may have left out that when I first bought the game in 2019, I was using a Gmail to register into Mojang, hence my Mojang account's email is Gmail and the proof of purchase was sent to that Gmail inbox. Could this cause an issue because the game was not originated from a Microsoft account?

    I will contact Mojang support on this as well.

    Thank you

    Nicholas
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Unable to access Minecraft after Migration

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