Unable to Access Minecraft Account

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your Microsoft account on Minecraft on a Playstation.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

On this link you will be able to get the complete troubleshooting steps to do to enable you to sign in to your Microsoft account on Minecraft smoothly.

Here it is: https://help.minecraft.net/hc/en-us/articles/44...

Thank you for your cooperation.

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

I’m sorry to hear that you’re having trouble accessing Minecraft after migrating your Mojang account to Microsoft. Here are some possible solutions that might help:
1. Check if you’re logging in with the correct account: Make sure that you’re logging in with the same Microsoft account you used to migrate your Mojang account. If you’re still unable to access the game, try logging out of all accounts and then logging back in with your Microsoft account.

2. Report the issue to Minecraft Help Center: If you’re still unable to access the game, you can report the issue directly to Minecraft Help Center.

I hope this helps.

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

If you signed in with a new Microsoft account on your PS5, you will not be able to access your old Minecraft account that was linked to your previous Microsoft account.

To access your old Minecraft account, you will need to sign in to your PS5 with your old Microsoft account credentials. If you cannot remember your password, you can try to reset it using the Microsoft Account Recovery page.

If you are still unable to access your old Minecraft account, you may need to contact Minecraft support for further assistance. They may be able to help you recover your account or link your new Microsoft account to your old Minecraft account.

You are unable to download Minecraft is that correct? If so, you can download and install using the given link. You cant then login and access your account once installation is done.

If you previously migrated your Mojang account to a Microsoft account and were able to play Minecraft, but now cannot access the game after logging in with your Microsoft account, there may be a few things you can try to resolve the issue.

Check if you are using the correct Microsoft account: Double-check that you are logging in with the same Microsoft account that you used to migrate your Mojang account. If you have multiple Microsoft accounts, try logging in with each of them to see if one of them has access to your Minecraft game.

Contact Minecraft Support: If you are still unable to access your game, contact Minecraft Support for assistance. They may be able to help you locate your game or provide further guidance on how to resolve the issue.

Check your purchase history: If you previously purchased Minecraft on your old Xbox account, you may be able to find a record of the purchase in your Microsoft account purchase history. Log in to your Microsoft account and go to the "Payment & billing" section to view your purchase history. If you see a record of your Minecraft purchase, you may be able to use it to restore your game.

Transfer your old Xbox account: If you are unable to locate your Minecraft game using the above methods, you may be able to transfer your old Xbox account to your new Microsoft account. Contact Xbox Support for assistance with this process.

Keep in mind that if you purchased Minecraft before migrating your Mojang account to Microsoft, you should still have access to the game on the old account that you used to purchase it. If you are unable to access this account, try resetting your password or contacting Mojang Support for assistance.