unable purchase

Discus and support unable purchase in XBoX on Consoles to solve the problem; i have moved from oman(where i purchased the xbox 360) to philippines. My payment option(uk card) used to work for purchases here in Philippines now it... Discussion in 'XBoX on Consoles' started by BORN1970, Apr 10, 2017.

  1. BORN1970
    BORN1970 Guest

    unable purchase


    i have moved from oman(where i purchased the xbox 360) to philippines. My payment option(uk card) used to work for purchases here in Philippines now it says not available your location when i try to buy games. I have tried to input a philippine credit card
    but keeps saying wrong post code. Have changed location on initial start up and with my microsoft account to Philippines. Still says post code input wrong. Any advice wood be greatly appreciated.

    :)
     
    BORN1970, Apr 10, 2017
    #1
  2. Mister Gwyther
    Mister Gwyther Guest
    xbox live not working

    So, are you unable to connect to LIVE, or just unable to purchase something?
     
    Mister Gwyther, Apr 10, 2017
    #2
  3. For the Cubbies
    For the Cubbies Guest
    Unable to purchase avatar items?

    Anyone else unable to purchase avatar items? I keep getting the "Sorry, we are unable to complete your purchase. Please try again." My payment info is correct. Thoughts? Thanks.
     
    For the Cubbies, Apr 10, 2017
    #3
  4. Mister Maka
    Mister Maka Guest

    unable purchase

    Hey there Player524224325

    I'm afraid cross-region payment methods aren't supported. You'll need to use a payment method and address tied to your physical locale. Thanks for your understanding!
     
    Mister Maka, Apr 11, 2017
    #4
  5. Mister Gwyther Win User

    xbox live not working

    So, are you unable to connect to LIVE, or just unable to purchase something?
  6. MisterFizzle Win User

    unable to purchase.

    Hey there Freex,

    Sorry to hear you're having issues with your account.

    Onyx has a great suggestion, any error code you see would help us greatly in narrowing down what may be causing the problem.

    If you could also let us know:

    • What are you trying to download?
    • What is your exact error message/code?
    • What exactly are you trying to do when the issue occurs?

    Please let us know and we'll be happy to work with you from there.
  7. onyxishere Win User

    unable to purchase.

    Are you getting an 8 digit error code when you try to purchase items? If so, please post it here.
  8. onyxishere Win User

    Unable to purchase?

    Have you tried on both the console and the xbox.com website?
  9. Smwutches Win User

    Unable to purchase

    Make sure you're using the correct website for your region as well. Check the bottom left corner of the page and you can change regions there.
Thema:

unable purchase

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