Unable, on Xbox One S or Xbox 360 to connect to the internet to play Xbox 360 games.

jdegard · Dec 12, 2022

Continue to get message "A problem occurred signing in." All Xbox 360 games. Have restarted console. Reset profile. Nothing works. No problem with Xbox One games. Told hours ago by Microsoft Support engineers working on it, but it's been down almost 24 hours.

:)

Silver97890

I can't, it says that it's not connected to the internet. My xbox one is connected to the internet but when I try to play a 360 game on the xbox one it says that it can't connect to the internet.

Slurms007

The games are all digitally owned in my library. There are no discs. I had no troubles with this on my original Xbox One that recently broke and required me to buy a new Xbox One S. The emulator I am referring to is the internal emulator that all Xbox
Ones run when playing a 360 Backwards Compatible game. When I install a 360 game and try to run it on my Xbox One S, the game will load HOWEVER I cannot connect to Xbox Live while in the 360 emulator. Due to a recent troubleshooting that suggests uninstalling
the game and clearing 360 cache and profiles, I would need to redownload my xbox live profile for the 360 emulator ON the One S. Since the emulator WON'T connect to Xbox Live, despite my Xbox One S BEING connected to Xbox Live, I cannot download my profile
and therefore cannot play and save my progress. I've tried with multiple games but they all give me the same issue of being "unable to connect to xbox live". I've tried all of the Mass Effect games, the Dragon Age games, Star Wars: The Force Unleashed games,
Banjo-Kazooie, and Fable series of games and NONE of these will allow me to connect to xbox live.

jdegard

Reached Support again today; after pushing my case for 15 minutes rep finally dug deeper and found an outage relating to Xbox 360 games... No idea when will be repaired, engineers working on it... Don't understand why all services are showing green when all services are NOT!!!

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jdegard, we've received some similar occurrences regarding Xbox 360 console logins and also games in backward compatibility on Xbox One, while we have no official position from Microsoft.

In this case, we will have to wait for some position from Microsoft regarding this issue.

Georges C.

Hello again, thanlk for the feedback, unfortunately we can only wait.

Unable, on Xbox One S or Xbox 360 to connect to the internet to play Xbox 360 games.