Unability to collect my reward credits

Hello,

I have 5,950 rewards credits, but I receive e-mails which told me that I had to update my facturation options. I did that, but I have no rewards and i continue to accumulate the points without these can go on my account.

I'm not the only one in this situation, can somebody help me ?

Thanks ))

:)

 

How do I collect my lifetime points

I've been wanting to know how to collect my lifetime reward credits can someone help me

 

reward items missing

i used my vip gems on the reward page to collect MyVIP Vault 5,000 Rewards Credits x 2

but ive not recieved them why not ive waited 6 days now

help

 

Hi there,

for any rewards related issue you will need to post in the rewards support forums, which can be found here:

forums.xbox.com/.../default.aspx

Create a thread with your issue there and one of the rewards supports agents will likely respond. This may take a couple of days