un approved purchases

Hello Kirk,

Thanks for reaching out to the forums. We see you have a question on unauthorized charges. The card is not blocked. The only thing they would do is offer to remove the cards. If these were not removed then more charges could happen. Here is a

guide to prevent unauthorized charges.

Thanks,

Brad

You would need to request a call back or chat with support at http://support.xbox.com/contact-us

You can also use http://account.microsoft.com to turb off auto-renewal on subscriptions and request refunds if available.

Sorry to hear it. If you did not receive the item you purchased you'll need to call phone support. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

Hi Ricardo,

Thanks for reaching out to the forums. We understand you have question on a purchase. Here is a guide on how to

approve a child's purchase. You will need to approve it. If you purchase on your account the subscription is then tied to your account.

Hope this helps.

Brad

Your parents have placed controls on your purchasing and will need to approve your purchase