Um..... that shouldnt of happened....

Welcome to the Xbox forums...enjoy your stay.

Have you checked all the info, payment account plus other information, at
http://commerce.microsoft.com ?

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See
http://tinyurl.com/XBLnumbers ...

but a faster way to speak to a Billing Agent is to go to
http://xbox.com - sign in there if you can - then go to
support.xbox.com/contact-us

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

Hey there,

This normally happens when there is a problem with your payment info....mainly if there is an expired card on your account or even if there has been minor changes too.

You can try the billing site to see if everything is entered correctly or to make sure your changes are correct too. If you have an out of date card, you will have to call support and talk to billing to have them help you sort it out.

https://login.live.com/ is for the billing site.

You can call 1-800-4MY-XBOX and press the buttons according to your issues so you can have a Billing Agent correct your info.

You can also you the support link from this site and it will give you a few options on ways to contact them too.

http://support.xbox.com/en-US/

If that didn't help clear your browser cache and cookies I have to do it sometimes

Hello,

This sort of issue usually occurs when you have some sort of billing violation on your account. This can be from leaving automatic renewal on with a payment method that can't cover the cost, or having a payment method on file that is either invalid/expired.

You may want to check your Microsoft Commerce & Billing page here to make sure that the above isn't the case.