Ultimate Subscription

Hi there,

when Ultimate is bought then any current subscriptions for Gold and/or Game pass will be upgraded to the Ultimate subscription and any months on the other subscriptions present get converted to Ultimate, which results in only one subscription. If that is cancelled/refunded then no subscriptions are left, since it was only the Ultimate subscription that was present.

Game pass ultimate includes gold and the game pass subscription so if you have the gold and purchase the ultimate subscription it will cancel the gold subscription and put it in with the ultimate. The Gold subscription will show as being cancelled in your
subscriptions.

If your account already had an Ultimate subscription, any Game Pass added to it will be added as additional time to the Ultimate subscription. To downgrade from Ultimate to Core, you would need to let the Ultimate subscription fully expire (or cancelled) before adding the Core subscription.

Hi Alberto,

Thanks for reaching out to the forums. We see you have a question on converting a gold subscription to a gift card for Ultimate subscription. Unfortunately, this is not possible. For one the Xbox live gold subscription is cheaper than an Ultimate subscription.
If you haven't had Ultimate you can convert to the ultimate and the 12 months should convert to Ultimate time. Here is the

Ultimate game pass FAQ.

Hope this helps.

Brad

When you purchase Ultimate while having one of the lower subscriptions such as Gold or Game Pass, it will convert all of your subscription to Ultimate. This is why it shows as cancelled at the time of the Ultimate purchase. Since it was all converted to Ultimate, once you manually cancelled the subscription, you cancelled everything. You can try to contact phone support to see if you could possibly be refunded but this happened due to you cancelling the Ultimate.

Again, when you have a subscription to Gold or Game Pass and you purchase Ultimate, the previous subscriptions are cancelled and converted to one Ultimate subscription. When you cancelled Ultimate, you cancelled everything.