Ultimate pass help please

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hi S Rowe,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to let your kids access the games included on Xbox Game Pass Ultimate by adding a subscriber main account as Home Console. Let us check on this together and sort this out in timely manner.

May we know if you are still having an issue? You did the right thing in allowing your kids' profile to be added after setting up the subscribe account as Home Xbox. In order for your kids to play the games, you need to install games from the main account. That way the games will be available to all profile added on the Xbox Console.

Here are few things you may need to know about the Home Console: How home Xbox and game sharing work | Xbox Support

Things to keep in mind:

• When you add a new account to a console and don’t set it to Lock it down during setup, we’ll automatically make that console your home Xbox.
  
• You can only have one home Xbox at a time. If you sign in to multiple consoles, we recommend you choose your most frequently used console as your home Xbox.
  
• If you’ve upgraded from Xbox One to Xbox Series X|S, make sure to designate your new console as your home Xbox.
  
• We’ll never change your home Xbox, but make sure to assign it again if you reset your console and remove everything.
  

When you first install a digital game on your home Xbox, your console retrieves a license from the Xbox network to play it. The digital game license is tied to your home Xbox and never expires unless you change your home Xbox. This gives you access to your digital games whether you’re online or offline.

Friends and family that sign in to your home Xbox have access too, even when you’re not signed in. For instance, a family member can play your games when you’re not using your console—they just need to sign in with their Xbox profile.

Important You can download, play, and share your digital games on any Xbox console without having to switch your home Xbox. This is handy if you have a second console or play on a friend’s console. Everyone can enjoy your games if the console is online and everyone is signed in to the Xbox network.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Muriox,

Thank you for your post. When you purchase Game Pass Ultimate with an active subscription, your remaining time will be converted into Game Pass Ultimate. For more information, please visit this page:

Xbox Game Pass Ultimate FAQ.

I hope this helps.

i have the same issue, but i have game pass ultimate. please help.

Hello MarkNoge,

Thank you for your post. I understand you are looking to upgrade your Xbox Live Gold subscription to Xbox Game Pass Ultimate. If you initiate an Xbox Game Pass Ultimate subscription with time available for Xbox Live Gold, your Gold subscription's time will
be converted to time for Xbox Game Pass Ultimate. For more information, please visit this page:

Xbox Game Pass Ultimate FAQ.

I hope this helps.