UHD Movie Rental will not stream

I've been having the same issue. I also have a 200Mbps connection with 0% packet loss. My issue is my am able to start the UHD movie and but after 5 seconds the picture freezes and the audio keeps going. I know the issue has to be software related because
I am unable see the "Movies and TV" menu any longer. I can't pause, fast forward, rewind, turn on or off closed captioning, etc. I have to hit the Xbox Button on the Controller and "Quit" the Movies and TV application to get it going again.

When I attempt to watch another movie I own that is HD only, the movie plays perfect.

Has anyone else had this issue? This issue occurs on my following UHD titles: IT, DUNKIRK, & WONDER WOMAN.

Thanks,

Jason

I called support and was told that the Netflix app does support the UHD titles but you need 30mbps. First off, use your Netflix tv app for the 4K content. Xbox's system is so messed up its not worth the trouble. I had 20mbps in 2015 and I was able to
stream Breaking Bad, House of Cards, and all other shows in 4K. I now have 30mbps and still can stream the 4K content directly on my tv through the app. However, there is some kink in the Xbox that slows you down or requires internet speed beyond what is
necessary. My NAT is open and I just ran a speed test and I'm clocking in at 25.8mbps, so I should get UHD on the Xbox, when I'm getting it through my LG 4K tv. Now something is messed up with Xbox and I won't be using it for Netflix, obviously. What another
let down by Xbox- including the inability to rent or but digital UHD rentals of new movies. There's a 3D Blu-Ray rental site that rents UHD Blu-Ray movies too on a per movie basis. Just google 3D blu-Ray rental and u csn rent UHD movies, since my Xbox One
has the inability to stream UHD from Netflix, Amazon, nor rent new UHD movies on a downloadable basis for around $7-8. If Sony does it right, I may jump ship due to no yearly membership cost snd possibly new UHD movies available to rent or purchase. I'll
wait to see if Xbox csn turn things around by then, why, oh why has Xbox launched its past two consoles in a stage that still isn't finalized?

Netflix didn't add anything. They separated in to two different services. Netflix now only does streaming. And the new disc rental service Quickster, does movies and games. If you want streaming and discs, you have to have an account for each service. And
since I already have two accounts to handle my game rentals and movie streaming, there is no need to change anything.

I like the app, but my UHD videos didn't transfer over from VUDU. Does it not offer UHD streaming yet? Also, where do you get to pick the XMen movie at?

There is a massive problem with this xbox....again. I have 30mbps- even when i had 20mbps my netflix app downloaded directly on my tv showed snd played 4K material. I now have 30mbps. My netflix app on my way v still plays all the 4K uhd material but
this supposed advanced xbox only plays 1080p. I callee support and they said u need a min of 30mbps-so im sure my download speed dluctuates but why my 2 year old 4K tv can stream all the uhd stuff and my xbox cannot is beyond my reasoning. Also, why the
heck cant i download any recent movies that are out on uhd blu ray as rentals. Vudu even offers 4K purxhases....but prob not on this xbox app. I think i may trade this dusaster in for a PS5/neo if it has downloadable rentals of new 4K movies......and if
i only need 20mbps, like my tv does. Advanced Xbox.......sure.....