Ugh ... two microsoft accounts with the one associated with xbox associated with an e-mail...

Discus and support Ugh ... two microsoft accounts with the one associated with xbox associated with an e-mail... in XBoX Accessibility to solve the problem; I have two microsoft accounts. The one associated with my xbox has an old e-mail address that is no longer accessible. I cannot add my current e-mail... Discussion in 'XBoX Accessibility' started by gwallace2, May 25, 2020.

  1. gwallace2
    gwallace2 Guest

    Ugh ... two microsoft accounts with the one associated with xbox associated with an e-mail...


    I have two microsoft accounts. The one associated with my xbox has an old e-mail address that is no longer accessible. I cannot add my current e-mail because the other microsoft account is tied to that e-mail. If I close the account associated with
    current e-mail address, will I then be able to update my current e-mail address with the account that is tied to the old e-mail address. My concern is that the account associated with xbox (old e-mail address) will still state that the current e-mail address
    won't work although I deleted the account with the current e-mail address. Ie, I suspect that Microsoft would retain that e-mail address in their database for a certain amount of time should I choose to reopen the account (I don't plan to). What I hope to
    do is add the current e-mail to the account associated with xbox (old e-mail) and then make the current e-mail as default and delete the old e-mail. Clear as mud? The only other solution is to create a new e-mail, and then use that on the account associated
    with xbox. Again, my concern is that through the verification process, Microsoft will want to verify my identify by sending a code to the old e-mail address. That won't work as it is no longer in existence. Ugh.

    :)
     
    gwallace2, May 25, 2020
    #1
  2. Edocsil 2020 Win User

    microsoft gamertag not working

    This does suggest Microsoft account is associated with the wrong email. What I would do is on the Xbox with the Gamertag you believe is the right one is check the E-mail address associated with it. A Gamertag is associated with a Microsoft Account but
    the E-mail address that is associated with a Microsoft Account\E-mail address can change. Hope that helps and makes sense.
  3. georgewallace2 Win User

    Ugh ... two microsoft accounts with the one associated with xbox associated with an e-mail that is no longer valid.

    This is exactly what i wanted to to. It worked. Thank you very much. :)
  4. steeledwand7664 Win User

    Ugh ... two microsoft accounts with the one associated with xbox associated with an e-mail that is no longer valid.

    You're Welcome.

    I am glad that I could help out.
  5. steeledwand7664 Win User

    Ugh ... two microsoft accounts with the one associated with xbox associated with an e-mail that is no longer valid.

    Just so I am understanding correctly.

    You have 2 Microsoft (MS) accounts. Emails

    One has an Xbox profile on it. '

    You are wanting to use the email from Account A on Account B that has the Xbox profile on it.

    You have access to both accounts (email and password).

    If Account A is a MS server (Outlook.com, Hotmail.com, Live.com, MSN.com) email this WILL NOT work.

    First you have to make sure that you have access to the security proof (where they send verification codes to, to verify ownership of accounts) is up to date on Account B. If you have the email and password for Account B you can sign into this account at
    account.microsoft.com/security then click on the update my info link under the security contact info. At this point it will probably pop up a box trying to verify ownership by sending either an email or text message depending on what you have set as your security
    proof for that account with a code to enter in. If it is the email that you do not have access to there should be an option that you do not have access to any of these when you click on that option it will allow you to put in a request to update the security
    info for that account KEEP IN MIND THAT ONCE YOU PUT THE REQUEST IN THERE WILL BE A 30 DAY WAITING PERIOD BEFORE THE CHANGE TAKES AFFECT AND THE ONLY WAY TO CANCEL THIS REQUEST WOULD BE TO GAIN ACCESS TO THE OLD SECURITY PROOF.

    Once that change takes affect and you are able to get into that account AND the email for Account A is NOT a MS server email you can do the following to get the email address from Account A onto Account B

    1. Sign into Account A at account.live.com/addassocid once ownership of the account is done this will bring up a page with two options to add an email to your account Create a new outlook email or add an existing (non MS) email to the account. Basically
    what you are going to do is to create a new outlook email does not matter what you name it this is just so that you can get your current email disassociated with this account so you can add it to the new old account. Once the new email is created and added
    to Account A you would want to make this new email the primary email for Account A then you should have to option to remove the other email from this account. AGAIN KEEP IN MIND DO NOT REMOVE THE EMAIL FROM THE ACCOUNT IF IT IS A MS SERVER EMAIL IF YOU DO
    IT WILL TAKE AWAY THAT EMAIL AND YOU NEVER BE ABLE TO GET IT BACK.

    2. Once you have removed the email from Account A and you have access to Account B including with the security proof you can sign into Account B at account.live.com/addassocid and click on the second option to add existing email to the account they will
    send a verification email to that email to verify that you do have access to it. Once that is done and the email is added to Account B then you should be able to make that email the primary email on the account and remove the old email that you no longer have
    access to.

    Keep in mind that this is only changing the email used to sign into your MS account. Everything else will remain the same.

    Hope this helps explain how to do things if you have any questions just ask.
  6. HyruleBalverine Win User

    How do I change my Games for Windows LIVE! e-mail

    Unfortunately, it's not as simple as just changing the e-mail; you need to go through the steps that Mister Quimby has linked for you if you want to keep both so that you can associate e-mail A (which is tied to account A) with Account B (which has e-mail
    B associated with it). Because A is tied to an account, it cannot be used for another account.

    If you don't want to keep both, you could try
    closing/canceling the account
    associated with the e-mail that you want to use. Then the e-mail would no longer be associated with an account and should be available to you. Please note that you'll lose any licenses/content access associated with that account
    if you close it.
Thema:

Ugh ... two microsoft accounts with the one associated with xbox associated with an e-mail...

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