ubisoft connect issue when used by a shared subscription

Discus and support ubisoft connect issue when used by a shared subscription in XBoX Games and Apps to solve the problem; Hi, Me and my brother, we decided to share a gamepass ultimate, since he has an xbox and i have a pc, we have no issue playing all games except for... Discussion in 'XBoX Games and Apps' started by nourdhaouadi, Jul 6, 2022.

  1. nourdhaouadi
    nourdhaouadi Guest

    ubisoft connect issue when used by a shared subscription


    Hi,

    Me and my brother, we decided to share a gamepass ultimate, since he has an xbox and i have a pc, we have no issue playing all games except for when it comes to games under ubisoft connect, when i try to play the game using my ubisoft account, the game "far cry 5" won't show up, though it shows up when connecting using my brother's account (home xbox) on pc, i'm pretty sure xbox ultimate says that all games are shared including ubisoft connect games, how do i play using my own account please ?

    Thank you,

    :)
     
    nourdhaouadi, Jul 6, 2022
    #1
  2. Ignacio De Fazio Win User

    ubisoft connect issue when used by a shared subscription

    I have another problem, i friend have a xbox cloud gaming, and i have the game on PC downloaded on PC, when i open the game with Ubisoft connect, i cant invite my friend to the game because he cant open ubisoft connect because he is on xbox cloud gaming, and we cant play togheter, i added to friend in ubisoft connect and dindt work .... What can i do?
  3. Lucas Lauer Win User

    ubisoft connect issue when used by a shared subscription

    Hello, nourdhaouadi. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Game sharing is made only for console, not PC. While this can be done on the PC (asking your brother to sign in on the Microsoft store and you signing with your account on the Xbox app), it is not how it is supposed to be shared.

    https://support.xbox.com/en-US/help/hardware-ne...

    Ubisoft Connect games only work with the account that is currently subscribed to Game Pass Ultimate. I'm sorry about that.

    Feel free to ask back any questions.
  4. grooner Win User

    Xbox app now starts Ubisoft Connect app on launch

    After being fixed for 4 months this problem has come back - Ubisoft Connect is once again starting when the Xbox app is launched

    There is now a setting in the Xbox app to disable the Ubisoft Connect PC extension - which stops this happening - OK as long as youre not trying to access Ubisoft games as part of a Game Pass subscription
  5. Lucas Lauer Win User

    Ubisoft Connect saying I don't have gamepass

    Is the account correctly linked on Ubisoft Connect? Can you share a screenshot of it without sharing personal details, please?
  6. Hoskayra Win User

    Why can’t I play siege even though I have game pass on top of owning the game? Has anyone else had this problem?

    Hello, Caden my name is Oskayra I am an independent advisor and player like you I hope I can help solve your problem today

    It can be frustrating to encounter issues playing Rainbow Six Siege even though you have Xbox Game Pass and own the game. This problem has been reported by some users, so you're not alone. Here are some possible reasons and solutions you can try:

    Possible Reasons:

    Incomplete Game Installation: Some game files might be missing or corrupted, preventing Ubisoft Connect from launching properly.

    Game Pass Subscription Conflict: There might be a conflict between your Game Pass subscription and the owned copy of the game.

    Ubisoft Connect Account Issues: Your Ubisoft Connect account information or linking might be incorrect or outdated.

    Network Connectivity Issues: A weak or unstable internet connection can interfere with online services like Ubisoft Connect.
    Solutions:

    Verify Game Installation:

    On your Xbox console, go to My Games & Apps > Manage games.
    Select Rainbow Six Siege and choose "Manage Game".
    Check for any missing updates or corrupted data.
    If necessary, reinstall the entire game.

    Check Game Pass Subscription:

    Ensure your Xbox Game Pass subscription is active and not expired.
    If you have recently canceled your subscription, you might need to purchase the game again or wait until it leaves Game Pass.

    Link Ubisoft Connect Account:

    Check if your Ubisoft Connect account is linked to your Xbox Live account.
    Go to Settings > Account > Linked accounts.

    If not linked, connect your Ubisoft Connect account through the in-game menu or the Ubisoft Connect website.
    Troubleshoot Network:

    Power cycle your router and modem.
    Check your internet connection speed and stability.
    Try connecting your Xbox console directly to your router via Ethernet cable.

    I hope the information I gave you has been useful, have a happy day.
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ubisoft connect issue when used by a shared subscription

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