ubisoft account linked with my xbox account

Hello Soroush Ghelmani



Greetings!



Thank you for posting in Microsoft Community.



As per my understanding, you have Ubisoft account already linked to your Xbox account and you don't have access to the Ubisoft account and is trying to link another Ubisoft account to your Xbox account and is unable to proceed due to an error. Let us check and see on what we can do to help resolve your concern in a timely manner.

According to the Ubisoft support page, you can only link one Ubisoft account per Xbox Live account. If you want to change the Ubisoft account linked to your Xbox account, you need to contact Ubisoft support and request them to unlink your current Ubisoft account. However, this may result in losing some of your game progress, achievements, and rewards.

Alternatively, you can create a new Xbox Live account and link it to another Ubisoft account. However, this may also affect your game access, subscription, and purchases on your original Xbox Live account.



To contact Ubisoft support team, you can click on contact us button that you can find at the bottom on this link: Linking other accounts to your Ubisoft account | Ubisoft Help



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi, Laurence. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please go to this link, https://gamepass.ubisoft.com/en-us. Make sure you are logged in to your Ubisoft account. Kindly check if the Xbox account you are using is linked there.

If it is not linked, you can link your Xbox account there with your Ubisoft account.

If you get an error that it is linked already, please contact Ubisoft support to determine the Ubisoft account linked to your Xbox account. You can contact them using this link, https://www.ubisoft.com/en-us/help/contact.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

if the wrong Ubisoft account is currently linked to your Xbox account, you should unlink it before you claim the game.



To change the Ubisoft account linked to your Xbox account:



• Head to the Account Information webpage.

• Log in to the Ubisoft account currently linked to your Xbox account.

Support is available if you need to reset your password or recover access to your account.

• Scroll down to the Linked accounts section.

• Locate the Xbox tile and select Unlink.

• Follow the on-screen instructions to unlink the account.

• Return to the Xbox app for Windows PC.

• Follow the on-screen instructions to link the correct Ubisoft account to your Xbox account.

The issue is the only way to unlink the Ubisoft account to the Xbox account, you must have access to the Ubisoft account.

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I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

I tested the game on the Xbox app and browser, it didn't ask me to link the account or confirm my Xbox/Ubisoft account. It is also not possible to open Ubisoft Connect through xCloud.

Maybe linking your Ubisoft account with your Xbox account can solve this, mine was already linked.

https://account.ubisoft.com/en-GB/account-infor...