Two Xbox profiles with one email

Hi Shaun,

Thanks for reaching out to the forums. We understand having issue with profiles. It is impossible to have two accounts with the same Primary email. It is possible to have two emails with the same email. One account would have it set as primary, and the other
account would have it set as secondary. Since you signed in with the email and pulls up an account you do not recognize, the other profile most likely has a different primary email. If unable to find it, you can request a call or chat from support to sort
the profiles out.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

You can only have one Xbox profile assigned to an email address. There is no way to merge two Xbox profiles. If you're looking to change an email addressed assigned to a profile, here is the

link to help walk you through the process.

Hope this helps!

Hey there Stackable,

Really sorry to hear you've been having issues with your account.

With account weirdness like this, your best option would be to contact
Phone Support. They are best equipped to help you get into your account and sort things out.

Please keep us posted on how everything goes.

According to Xbox I have two profiles ... one under my old email which I want to keep and one under my new email.

How do I get the new one to look like the old one?

You cant have two profiles on one account. You will have to use a new email address for the second profile