Two Xbox accounts under one email

Hi there,

This is pretty common. This means that another account was created on a different e-mail as you cannot have two gamertags tied to an e-mail. If you are logged onto a console, you can view your e-mails in the top left corner of your console. This is the easiest
way to test that you're attempting to log into the correct e-mail.

Hello! You may not have created a GamerTag on top of your current one. Give support a call and provide them with the GamerTag you are trying to login to so that they can give you the correct email address.

Sorry to hear it. It sounds like you've accidentally created a gamertag overtop your existing one. Please follow the instructions at the link below to move one account to a different email address.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Hi! My name is Ben an Independent Advisor and hope you are doing well.

With regards to your concern, may I ask if you are playing the game via Xbox console or is this for a Minecraft PC, mobile version?

For Xbox, if you own the Xbox version of Minecraft you have the option to share the game to all users on the same Xbox via Home Xbox feature. Once you set a console as the Home Xbox, the game license will be shared to all users so you won't need to buy the game for the other account.

More details about the home Xbox can be found at https://support.xbox.com/en-US/help/hardware-ne...

In addition to this, if you are not sure what email address is associated to your gamertag you can visit https://account.microsoft.com/profile page to manage your email address. You will then find here what is the email alias, then you may check what gamertag it is associated via https://account.xbox.com/profile page.

I hope the information helps, looking forward to hearing back from you so we can further assist if you need more help.

Kind regards,

Ben

Hello again, if it's a Microsoft account you should contact Xbox support so they can help you.

https://support.xbox.com/en-US/contact-us/