Two Xbox accounts, one Microsoft account

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello LIN0620, as this forum is open to the public and unfortunately, as independent consultants, we do not have access to some data or your account, we cannot specify the real reason or accurately verify this issue on your account.

The ideal thing would be for you to contact Xbox support via char so they can help you.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hey Michael,

As far as I'm concerned, you cannot combine two accounts into one. You can, however, add accounts to an Xbox One family.

Please checkout these two sources for additional information about the Xbox Family feature.

- https://support.xbox.com/en-US/xbox-one/security/add-family-member-on-xbox-one

- https://support.xbox.com/en-US/my-account/microsoft-account/microsoft-account-family-benefits

Hopefully that answers your questions.

Hi there,

I'm afraid that it sounds like you currently have two accounts, one offline on the xbox 360 and one Xbox Live account on the Xbox One.

There is an option to promote your offline xbox 360 account to an Xbox Live Account, but this will require a new Microsoft Account (email address), but the next issue would be that it is Not possible to merge multiple accounts into one Xbox Live Account.

So basically there are two options, continue with the current Xbox Live Account that you have on the Xbox One, or to promote the 360 account to an Xbox Live Account and download that to the Xbox One and continue with that one.

You could
add the second Microsoft Account as a sign in alias to that one account.

However, depending on what you want to achieve with the "joining" of those two Microsoft Accounts it might not be the solution you're looking for.

Maybe if you explained the reason for adding two Microsoft Accounts to one Windows Xbox Account, we might be of more help.

Thank you very much, i really appreciated the help, im now back up and running!