Two Weeks, Two Controllers, Kaput

takeout battery pack.. plus in using micro USB, restart your console.. go to setting and you will see if you need to update

I attempted the to do the update, given these directions:

www.ign.com/.../How_to_Update_Your_Xbox_One_Controller

and it says that there is no update available

I appreciate the condolences on my issue, but not sure why people whose controller's are fine are responding? Congratulations guys, but you are obviously not my targeted audience. I'd rather hear from people who are experiencing the same issue, and if
you do a quick google search, it's pretty apparent this is far from an isolated occurrence with these controllers. What I want to know, is what I can do about it, other than returning them every time they tear up. I am guessing Microsoft will want me to
send my original one in, but if I had it happen on two controllers in two weeks, I just don't want to be put in a position where I'm constantly replacing, getting refunds, sending them back, etc . . . Never had any issues with my 360 Controllers in five years.
So again, good on you if yours works fine . . . if others who have suffered the same unfortunate fate as myself have any solutions, let me know.

I've had problems with my controller too. I bought my XBone about two months ago, within a week the 'right D pad' button just stopped working. So I sent it back to Microsoft repaires and they luckily sent me a brand new replacement.

The new control pads are rubbish quality compared to the Xbox 360 control pad. I've returned seven so far since last November in total due to dull left bumpers and permanently depressed left analogue sticks, and I'm lucky to play a couple of times a week.

Absolutely shocking quality.