Two step verification

Hi Dave, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I would like to clarify, is this through Microsoft Store or for the in-game marketplace?

I would appreciate it as well if you can let me know the exact message that you're getting so I can check that for you.

Hey there RogerHess2 ,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty disheartening. I suggest reviewing the steps outlined in our How
to use two-step verification with your Microsoft account article.

If you weren't able to regain access to your account after that, you might be out of luck though.

Thanks for reading!

To be fair, the codes aren't sent by another person, on another phone. They're generated and sent by the system. Unfortunately, things like this happen from time to time. No system is perfect.

Apparently, two step verification is very finicky. Here is what I mean. When I log into my Microsoft account on my desktop, where I enter my password there is also an option that says other ways to sign in. I click that and choose use authentication app. I then verify my sign in and now my Xbox will ask me to verify my sign in with the authentication app. However, when I sign in to my Microsoft account with my iPhone, where I enter my password, there is an option that says, use authentication app and not other ways to sign in. So I click on use authentication app, and verify my sign in. Using this method makes my sign in with my Xbox skip verification. Why is this? BTW, when I use my iPhone to sign into my Microsoft account, I am using Safari.

I actually got it to work. I had to sign into my Microsoft account on a desktop, then when it asked me to enter my password, I had to choose use authentication app instead of entering my password.