two step verification problem

To be fair, the codes aren't sent by another person, on another phone. They're generated and sent by the system. Unfortunately, things like this happen from time to time. No system is perfect.

Here is what I do not appreciate. WE ALL PAY FOR MS services, whether subscriptions to XBOX, Office 365, whatever, WE PAY MS monthly or annually. One dy, when attempting to log in to XBOX, it could not recognize me and I could not log in. SO I went through
the two step verification process but was unable to receive a text from the phone number listed because I no longer have it. When I followed the online instructions to recover, and clicked on the option telling MS I do not have the phone number, it locked
my account for 30 days!. This is ridiculous. Why is there no internal support or override with necessary verification validation processes in place? Rather, I've spent hours trying to reach someone at Microsoft and all I get is the same link to recover the
account, with my OLD phone number listed! Why can someone at Microsoft help to change the number for me internally? This would do it. I AN PROVIDE YOU PROOF THIS IS ME MICROSOFT. Each time this happens, the 30 days resets for another 30 days and the response
I get is the same "THIS IS JUST HOW OUR SYSRTEM IS SET UP". Well this in not good business!. I can appreciate security but when it does not protect your own customers and you do not support to help resolve this, this tells me more about Microsofts attempt
to resolve than anything you try to tell me. Your service support is terrible. If I do not resolve, not only will I NEVER buy a MS product again, including XBOX, I will let millions of people know though ONLINE forums, yelp, internet and avery other way until
you FIX THIS!!! Help me recover my account without waiting 30 days to do it. This is not customer service!

Hi Dave, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I would like to clarify, is this through Microsoft Store or for the in-game marketplace?

I would appreciate it as well if you can let me know the exact message that you're getting so I can check that for you.

Hey there RogerHess2 ,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty disheartening. I suggest reviewing the steps outlined in our How
to use two-step verification with your Microsoft account article.

If you weren't able to regain access to your account after that, you might be out of luck though.

Thanks for reading!

Apparently, two step verification is very finicky. Here is what I mean. When I log into my Microsoft account on my desktop, where I enter my password there is also an option that says other ways to sign in. I click that and choose use authentication app. I then verify my sign in and now my Xbox will ask me to verify my sign in with the authentication app. However, when I sign in to my Microsoft account with my iPhone, where I enter my password, there is an option that says, use authentication app and not other ways to sign in. So I click on use authentication app, and verify my sign in. Using this method makes my sign in with my Xbox skip verification. Why is this? BTW, when I use my iPhone to sign into my Microsoft account, I am using Safari.