Two Point Hospital issues

lilashh · Mar 2, 2020

So I bought the game digitally because I played it on PC and was psyched it was coming to console. Once the download was complete, I opened up the game and it's stuck on the loading screen. After it says "press A to continue" then I get the loading screen
and it just stops there. It was "loading" for 20 minutes!! I looked around and seems like other people are having this problem as well. How do I fix this?!

Is anyone else having issues with this as well on here??

:)

Pogbom

Just a heads up that this is a problem with the Microsoft Store/Xbox app, not just Two Point Hospital on its own. The same issue happens for me on the following games:

Yakuza 0
Two Point Hospital
Totally Accurate Battle Simulator
State of Decay 2
Outerworlds
Astroneer
Hellblade: Senua's Sacrifice
Blair Witch

The funny thing is, half those games worked previously and in the last month or two they've just stopped connecting. Same as you, I can load into the game, press a key to continue, then it loads infinitely.I've submitted a ticket to Microsoft and I'm still
waiting for a response. Here's a list of things I tried as well which didn't help either unfortunately:

Reinstalled all the games themselves
Reinstalled the Xbox app
Forced uninstall/reinstall of Windows Store using Powershell
Restarted all Xbox-related services in Services.msc
Moved the installation folders to all my drives
Uninstalled Bitdefender and Malwarebytes
Added file path exceptions to Bitdefender/Malwarebytes/Windows Defender for all the games
Ensured date/time and timezones were all accurate and set automatically

I also noticed some error messages in the Xbox Live Settings, namely the NAT Type said 'Teredo is unable to qualify' and Server Connectivity said 'None', but I have since fixed these messages and the issue still persists.

Searching online shows a large number of people with the same issue, so sadly it's just a Xbox PC/game pass issue that Microsoft needs to resolve (and frankly refund our money for the pass until they do).

SlinkingCrown87

have u tried. Running both ga

mes

KillaRh1no

I havent and I hope I dont as I love this game

kev edin

So far for me I have no problems 🤔👍

XBF Steven R

Hey there lilashh,

Thanks for reaching out to the Forums for advice on how to hopefully attend to this problem with this game. I can totally understand how this could be pretty discouraging. I suggest trying the steps outlined in our support page entitled Troubleshoot
gameplay issues on Windows 10.

When you get the chance, give those steps a shot and let us know if that helped.

Thanks for reading!

Two Point Hospital issues