Two payments taken twice for same things

TMXZR · Jul 29, 2016

I have contacted Microsoft who have checked my account and agree on 2 occasions my account has been debited twice for the same thing they have agreed that refund is due but cannot process refund as my account has the preview or early access attached to it
the 2 transactions where halo req pack and neverwinterzen I would be grateful if you could process refund for me or tell me how to go about it. ..Please contact me ASAP

:)

Redneck740 · Jul 29, 2016

Paid for same thing twice...

OK, so I purchased the expansion pass via gamestop and then got onto the marketplace to redeem my code. The code credited my account with $35.00 (weird I know why not directly access the DLC and say it is purchased) [old way of microsoft]. I then proceded
to buy the expansion directly choosing the $35.00 credit and then microsoft charged me tax again ( I had already paid this once via Gamestop). So I am not upset that $3.00 more has been paid out, but I would like for either Gamestop or Microsoft to recognize
that by advertizing DLC at anyprice and charging tax twice (and they blame each other for the issue) they are both in turn *** the public and an unjust manner. I really don't care if I ever see the $3.00 again but I do care that somebody fixes it for future
gamers. Gamestop has a right to tax DLC passes as it is game content but the codes given are that of a microsoft account credit. Therefore, I would levee this complaint against microsoft, as I am doing. Before you go "this is your fault" remember I bought
the content from a store with a giftcard that I had received and that is the only reason I did it this way. Essentially the code microsoft has given Gamestop is messing up or Gamestop is lying on it website and microsoft should handle it accordingly either
way.

BongKaos · Jul 29, 2016

Paid for same thing twice...

why did you choose to pay again??

Mistress Sara · Jul 29, 2016

Hi there,

You'll have to speak with phone support as they are the only ones that can process refunds. No one in the forums have that ability.

You can go to support.xbox.com/contact-us to request a call back from support in your region.

Mistress Sara

Hi there,

You'll have to speak with phone support as they are the only ones that can process refunds. No one in the forums have that ability.

You can go to support.xbox.com/contact-us to request a call back from support in your region.

gemmaplatt

I am using the same email, i have checked all folders.

I cant understand how I’m the only person who has missed this?!

Also, can you explain why I’ve had the payment taken twice? I get that not everyones paymebt date was the same date that their subscription expired and it was causing confusion but mine was the same day, I had no confusion! I just had two payments going
out on the same day that I didnt expect to happen!

Paraffin Alien

Come to the UK and enjoy paying our tax rates. 20% tax on your wages and then another 20% tax on everything you buy, except gasoline, an extra 80% tax on that.

Dirty Loco

The way you've described it, what it sounds like you've done is purchase the expansion pack using a credit card, and not the currency on the MS account. This would mean the $35 you redeemed on your account is still there waiting
to be used for something else.

As Smwutches said, there isn't any way to buy Xbox 360 content using the MS currency, and when you buy something it tells you which payment method you're using.

Daft Badger

You need to contact phone support for anything billing related as they are the only ones who deal with this sort of thing.

Two payments taken twice for same things