Two Live accounts one email

DisablingLamb54 · Apr 5, 2015

hi guys, I need help. I have one xbox live account that is the one I always game with and do all that stuff with. I accidentally made another account of the same email. Now when I log into xbox.com or on another console, it logs me on as the account I accideltally
made. how do i delete the accidental account so it won't log in as it anymore?

:)

sillylucy · Apr 5, 2015

Live account email

Have you got this resolved? My sister just got an Android and is having a similar issue. We wrote on the tech support forums and are just waiting for a response. I guess I'll give Live a call tomorrow if I can't figure it out soon. We both use my sister's free account so we are having the same problem. So frustrating.

GT_614 · Apr 5, 2015

Live account email

All

I've had a live account for years now but when I set it up I used my gmail email. I also have an local free profile for my wife that I set it up using my Live.com email account. My wife's account doesn't have a Live gold pass so it's just a free local account. Recently I signed up for a xbox Live Music pass about a month ago and I've been enjoying it so far (gmail account)....so to the Issue.
I just got a new Windows phone. All sync'd up and working with my live email account. My music pass though is not showing up for my Live account so I can't sync up my playlist and such. There is also no option to "log in" to your music pass as it uses the account the phone is already setup with which is my Live account.

So how do I switch my music pass to be associated to my Live account? I've been trying for hours to just delete my Wife's free profile account so I can remove my Live email association but I can't figure out how. I do know that I'll have to change my XboxLive account name which is cool with me. But when I try to switch my account over it says My email that I want to use is already in used by a Xbox profile (Yeah, my wifes').

WPAK · Apr 6, 2015

Hi there,

for an issue like this it's best to contact Xbox Support, since it shouldn't be possible that 2 xbox live accounts are on the same email address,

A possible solution would be to move that unwanted xbox live account to a different MS account (email address) but it's best to have Xbox Support decide what step is best.

To contact Xbox Support use
support.xbox.com/contact-us

WPAK

Hi there,

for an issue like this it's best to contact Xbox Support, since it shouldn't be possible that 2 xbox live accounts are on the same email address,

A possible solution would be to move that unwanted xbox live account to a different MS account (email address) but it's best to have Xbox Support decide what step is best.

To contact Xbox Support use
support.xbox.com/contact-us

OliverCromwell0

I have a similar problem except that I have two accounts attached to one email, but only can sign on to one account using the windows live ID. I receive emails for the account I cannot sign into (as it happens it is the one I use the most.) Could I have
two separate passwords for the same Windows Live ID?

Photonimus

This is a big glitch.

It shouldn't happen, but it does sometimes.

.

No one here can fix it, and there is nothing you could do yourself to fix it.

.

Give phone support a call and explain to them that you may have an issue with 2 accounts somehow ending up on one email.

Give them all relevant information, and they should be able to find out for sure and separate them if possible.

Xxkatiemcraftxx

a bit more info is that i also used the original Xbox (beta) to sign in the first time I did thats when I reserved the new account and then tried console companion and it signed me into that same account it game me on Xblox (beta)

ps. your help is very appreciated you use alot of you time helping others and thats amazing and i can say that to alot of you!

XBF Brad A

Hello katie,

Thanks for reaching out to the forums. We understand you have issue with an account. It is impossible to have a primary email address for two accounts. However, you can have an email as primary on one account. Then on a second, third, etc. have that email
as a secondary email. We recommend as the ambassador stated request a call from support. They can verify the accounts and help find the emails used.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Two Live accounts one email