Two issues may be related, need help.

Discus and support Two issues may be related, need help. in XBoX on Consoles to solve the problem; I noticed my kinect was not lit up last night while I was watching tv. When I went to the home screen I had a notification that the kinect was... Discussion in 'XBoX on Consoles' started by D Coroner, Jan 5, 2014.

  1. D Coroner
    D Coroner Guest

    Two issues may be related, need help.


    I noticed my kinect was not lit up last night while I was watching tv. When I went to the home screen I had a notification that the kinect was unplugged. I checked the connection and it was secure. I turned the xbox off manually since the voice commands
    obviously didn't work. This morning when I booted the xbox I have no sound. The tv picture is there but no sound. The xbox home screen is there but no sound. I searched the forums and found and tried the troubleshooting for the kinect issue with no success.
    I found nothing similar for the sound issue. Anything I should try before I have to do another exchange? Thanks.

    :)
     
    D Coroner, Jan 5, 2014
    #1
  2. MRallamagoosa
    MRallamagoosa Guest
    NAT Type

    For errors related to NAT type this troubleshooting may help:

    Xbox One NAT Error | NAT Type Help

    Anyway please remember that to solve NAT issues you may need to check your router and its configuration which may be specific for the model you're using.

    A strict NAT may be set by default in your router so you'll need to change that configuration first (I had to do the same with mine).
     
    MRallamagoosa, Jan 5, 2014
    #2
  3. Ishan8123
    Ishan8123 Guest
    What can I do if I want to get a refund?

    Since this is a billing and refund related issue, you will need to contact Xbox Support directly here-
    Contact Us | Xbox Support .

    Based on your situation they may or may not be able help youTwo issues may be related, need help. :)
     
    Ishan8123, Jan 5, 2014
    #3
  4. D Coroner
    D Coroner Guest

    Two issues may be related, need help.

    Ok I solved the audio issue, it was related to my surround system. I saw a youtube solution to reset the default settings may fix the issue. I will try that and hope I don't have to do an exchange.
     
    D Coroner, Jan 5, 2014
    #4
  5. D Coroner Win User

    Two issues may be related, need help.

    Ok I solved the audio issue, it was related to my surround system. I saw a youtube solution to reset the default settings may fix the issue. I will try that and hope I don't have to do an exchange.
  6. Francia J. Win User

    Parental Controls Issue

    Thank you so much for the detailed information and the two issues that may be related. To fix this you may need to leave the group and then ask your parents to sign in to https://account.microsoft.com/family then add you again but this time as a member so they can manage your settings.
  7. Ishan8123 Win User

    What can I do if I want to get a refund?

    Since this is a billing and refund related issue, you will need to contact Xbox Support directly here-
    http://support.xbox.com/contact-us .

    Based on your situation they may or may not be able help you:)
  8. VernierSlake Win User

    why wont microsoft just share game rights with ps3 with microsoft's halo 1, 2, 3, etc and with sony's little big planet both games involve creating your own level

    This is a forum for people needing help with game related issues. This isn't a game related issue it's a demand.
  9. Ishan8123 Win User

    Order History

    Since this is a billing and refund related issue, you will need to contact Xbox Support directly here-
    http://support.xbox.com/contact-us .

    Based on your situation they may be able help you:)
Thema:

Two issues may be related, need help.

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