Two Issues - Email and Wallet

Discus and support Two Issues - Email and Wallet in XBoX Accessibility to solve the problem; As the parent (organizer) of the Microsoft account, I cannot find a way to change my son's email account information. The email account for him that... Discussion in 'XBoX Accessibility' started by MasonTheMan718, Dec 28, 2020.

  1. MasonTheMan718
    MasonTheMan718 Guest

    Two Issues - Email and Wallet


    1. As the parent (organizer) of the Microsoft account, I cannot find a way to change my son's email account information. The email account for him that Microsoft has isn't working.
    2. There is $35 on the Microsoft account and there is no way to use it. When making a purchase through the Microsoft Store website, it is not offered as a purchase option. When purchasing through the Xbox, same issue. Purchasing with funds already on the account
      is not an option, only PayPal or credit cards are listed as options.
    I chatted with a Microsoft rep and got no answers. He could not see any funds on the account, though I could see them. I offered to screenshot what I can clearly see and send it to him, but Microsoft doesn't allow them to communicate via email and the chat
    doesn't have the capability to post a pic. I asked if I could simply get a refund for the money I placed on the account. Nope. Not an option. So there the money sits on the account, which they cannot see even though I have the emails from Microsoft to prove
    it, and I can't use any of it.

    :)
     
    MasonTheMan718, Dec 28, 2020
    #1
  2. The Clodhopper Win User

    Ultimate Gaming Sale: Day 6 - Wrong Prices AGAIN!! (Fallout 3 & Metal Gear Solid HD)

    Having the exact same issue. Wallet open, want to buy two games... cant.
  3. Christyna64 Win User

    Wallet balance issue

    There is tax on purchases. In my state it would be $4.99 + $.06 a dollar= $5.29.
  4. Puppy Fujo Win User

    Wallet balance issue

    Applicable taxes must also be paid.
  5. XBF Brad A Win User

    Wallet balance issue

    Hello Batavia,

    Thanks for coming to the forums with your question. Reason it most likely isn't going through, is due to taxes. The total is probably around 5.26-5.30 so there isn't enough in the currency to cover it. You could add your card for the difference or go to
    a game store buy $1 in currency. After the purchase if you added card you then can remove the card.

    https://support.xbox.com/billing/payment-and-purchases/manage-payment-options-online

    Thanks,

    Brad
  6. BataviaDad Win User

    Wallet balance issue

    Thanks, Brad. Thus far, I have only used my own credit card to purchase credits for my son. However, I would prefer not to especially since it seems that I can't add anything less than $10 through our Microsoft family account. How/where do I purchase lesser
    amounts at a game store?
Thema:

Two Issues - Email and Wallet

Loading...

  1. Two Issues - Email and Wallet - Similar Threads - Issues Email Wallet

  2. Wifi issues

    in XBoX on Consoles
    Wifi issues: My Xbox one doesn't seem to pick up our new wifi router. I know there isn't a problen with the router as every other device picks it up, even my father's Xbox and my sister across the road. It...

  3. Hello, I am experiencing an issue with save data synchronization in Forza Horizon 5. When...

    in XBoX Games and Apps
    Hello, I am experiencing an issue with save data synchronization in Forza Horizon 5. When...: Hello, I am experiencing an issue with save data synchronization in Forza Horizon 5. When launching the game, a synchronization error occurred, and all of my progress was reset. The game has...

  4. Account email issues

    in XBoX Accessibility
    Account email issues: My son has used my login since 13. My registered email no longer exists. I can't seem to change ownership to my new email, Secondly is there a way I can transfer the account to his name and...

  5. I cannot access my Minecraft account since the email it is attached to has an issue.

    in XBoX Accessibility
    I cannot access my Minecraft account since the email it is attached to has an issue.: I cannot access my Minecraft account since the email it is attached to has an issue. My father originally bought Minecraft for me back in 2015 and it has been on his email *** Die E-Mail-Adresse...

  6. Xbox email for account issues being blocked

    in XBoX Accessibility
    Xbox email for account issues being blocked: Hello so basically my xbox account was under my mothers email because I was a child when it was created however I have attempted to change it to my own email / main email however her email has...

  7. Issue try to receive email

    in XBoX Accessibility
    Issue try to receive email: Hello, I’m trying to get to an email to setup an account that’s linked with my Xbox account and the service is sending an email to my xboxlivefamily email but I don’t see it in there, is there a...

  8. When do I get my confirmation email? having issues with starfield premium pre order

    in XBoX Games and Apps
    When do I get my confirmation email? having issues with starfield premium pre order: Pre ordered starfield premium months ago. When it came time for the money to be deducted a few days ago the payment failed even though I had enough funds on the card, apparently a few people had...

  9. Account-email issues

    in XBoX Accessibility
    Account-email issues: Hi there, So we got new Xbox X, and we never had accounts with it so it was all new. I've set up account for child with her Gmail but there was some issues and I got on phone with Xbox support...

  10. Transfer account to son or change/update email issue

    in XBoX Games and Apps
    Transfer account to son or change/update email issue: I created an account under my name and email when my son was little years ago. - I would like to transfer his game account to his email now. - Is this possible? - ( Side note) - He has his own...