Two gamertags

Discus and support Two gamertags in XBoX Accessibility to solve the problem; My old gamertag still appears above my new one on my Xbox profile. My new gamertag has updated on both new and old games but it has not updated on my... Discussion in 'XBoX Accessibility' started by ♡ Chloe ♡, Nov 9, 2021.

  1. ♡ Chloe ♡
    ♡ Chloe ♡ Guest

    Two gamertags


    My old gamertag still appears above my new one on my Xbox profile.

    My new gamertag has updated on both new and old games but it has not updated on my xbox profile or on the Xbox app.

    Due to the update adding a # and suffix to gamertags, the change was made on my Xbox 360 console as my new gamertag was over 12 characters. I was told regardless to the update that after 48-72 hours that my gamertag should be updated but it still hasn’t changed (the purchase was made on the 22nd of June). Wondering if there is anything I can do?

    :)
     
    ♡ Chloe ♡, Nov 9, 2021
    #1
  2. DigitalAssassin Win User

    Two gamertags

  3. Christopher Revoredo Win User

    Two gamertags

    Try this on your console! Open the Xbox Guide by pressing the guide button on the controller and select

    Settings.

    Select Network Settings.

    Select Advanced Settings.

    Under Change Settings select Alternate MAC Address.

    Select Clear.

    Allow the console to restart when prompted.
  4. A Bamboo Eater Win User

    Two gamertags

    Hey,

    Sorry but there is no way to merge accounts.
  5. ♡ Mae ♡ Win User

    Two gamertags

    Hi, thank you for responding!

    Yes I have but it still shows both gamertags. I have tried re-downloading my profile on Xbox numerous times and restarting my console but it doesn’t do anything
  6. Christopher Revoredo Win User

    Two gamertags

    Hi there welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Have you tried logging off and logging into the app to see if it updates?
Thema:

Two gamertags

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