Two gamertags one email address

Hey shawnwhalen1,

This kind of issue is hard to determine without more information, but I won’t ask you to provide any personal information here.



Instead, I would ask you to double check the login email that you are using on both consoles to make sure there were no errors. If that isn’t the issue, please download the Report a Problem app from the Xbox store. Once that’s downloaded, here are the steps to Report a Problem from your console

1. Press and hold the Xbox button on your controller
   
2. On the What do you want to do? screen, choose Report a problem. This will open the Report a Problem app.
   
3. Select Report new problem.
   
4. On the New problem report screen, give your problem a descriptive title.
   
5. Select the most appropriate category and subcategory from each dropdown.
   

(Note If you’re not sure what category a problem should be in, just take your best guess. We’ll still receive and review your problem.)

1. If you can show us the problem, ensure the Include screenshot button is checked
   

Please respond back to this thread with the descriptive title and ~date/time, category and subcategory that you used when you submitted the problem report showcasing the error you are seeing. We will go find it and review the logs from your console to try to understand what is going on

You'll need to create a third Microsoft Account, transfer THIS account to the third MSA, then transfer your account to the desired MSA. You can try the transfer at Settings -> Account -> Account Security -> Change Microsoft Account.

Hey Finny,

I suggest taking a look at the
Change Xbox Live account information article.

There's a lot of information about changing email-addresses for LIVE Accounts in there.

Second, there is no option to replace your Gamertag. You will have to change your Gamertag which costs money.

If you have any further questions, please let us know =)

You can't have two tags on one email. You need to change the WLID of one. Something only the owner of the email address can do.

Then you have two gamertags. The familiar gamertag uses an email address you have forgotten. The unfamilar gamertag uses an email address likely almost identical to the original email.