Two gamertags on one email login?

Hi Anderson, unfortunately I dont own an Xbox console. I only use Game Pass on PC

Thanks,

Jordan

Excluding profile:

It is easy to remove a Microsoft account from Xbox One console as it is not necessary to sign in to the account. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed, then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the source/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding the account:

You can add your Microsoft account to any Xbox One console. See how:

Press the Xbox  button to open the dashboard.

Select your gamerpic in the top left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I Agree.

Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

It sounds like you may have multiple Xbox accounts linked to the same email address. Each Xbox account is associated with a unique gamertag, and it's possible to have multiple accounts with different gamertags associated with the same email address. This can cause issues when trying to access games or content on different devices, as you've described.

Hi Anderson, thanks for your help! How do I remove one of the Xbox accounts?

To remove two emails in the same Microsoft account by separating them, the steps are generally:

Create a new Microsoft account with one of the email addresses you want to remove.

Sign in to the original account and find the account settings.

Find the option to add or remove email addresses and remove the email address you want to separate.

Transfer any important content or information from the original account to the new account, if necessary.

Close or delete the original account associated with the removed email address, if desired.

It's important to note that these steps may vary depending on the version of Microsoft and the configuration of your account.