Two gamertags linked to one microsoft account

Hi there,

the best thing to do for this issue is to contact Xbox Support, since it shouldn't be possible to have one gamertag attached to two e-mail addresses. They should be able to take a more in-dept look and have ways to solve this issue.

To contact Xbox Support use this link to see all available options:
support.xbox.com/contact-us

If you want to call them yourself and see the opening hours use this link:
support.xbox.com/contact-us

Hi Dagger,

Thanks for reaching out to us here on the Forums! We understand this can be confusing since it is not showing the gamertag you have been using on the Microsoft account.

I would recommend signing in on the Xbox and trying the following:

1. Select System
2. Select Settings
3. Select Account
4. Select Sign-in security, & passkey
5. Look at show on home. It should show the email used with the gamertag.

Check out the email to make sure it is the correct one in use. There is not a way to use two gamertags on one account. You can use two emails on one account though.

I hope this helps. Let us know how it goes

Each Microsoft account has its own gamertag. You can't switch gamertags with other accounts. You can only change the tag on the account.

You shouldn't have two accounts on one email. If you accidentally added one then it will need to be removed. You can change emails for one of the accounts by following the instructions at this link

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Switch gamertags between two Microsoft accounts

If you try to switch your Xbox LIVE gamertag to a Microsoft account that is already linked to another gamertag, you will receive a message that says “the Microsoft account (or Windows Live ID) you’re switching to is already linked to another Xbox account.”

Before you can switch your gamertag in this case, you must first remove the existing gamertag from that Microsoft account:

1.Create a new Microsoft account. You will only need this new account as a temporary means of moving your gamertags. After the gamertags have been switched, you will no longer need this Microsoft account.

Example:

Gamertag A is linked to Microsoft account 1.

Gamertag B is linked to Microsoft account 2.

To swap gamertags A and B between Microsoft accounts 1 and 2, first create a third temporary account: Microsoft account 3.

2.Switch the gamertag that is linked to the Microsoft account you want to use to the new temporary account you have just created.

Example:

Gamertag A remains linked to Microsoft account 1.

Switch gamertag B to Microsoft account 3.

Microsoft account 2 is now free.

3.Now switch your gamertag to the Microsoft account you want to use.

Example:

Switch gamertag A to Microsoft account 2.

Gamertag B remains linked to Microsoft account 3.

Microsoft account 1 is now free.

4.To complete the swap of gamertags between the two original Microsoft accounts, you must wait 30 days. (A gamertag can be switched only once every 30 days.)

Example:

Gamertag A remains linked to Microsoft account 2.

After 30 days, switch gamertag B to Microsoft account 1.

Microsoft account 3 is now free and no longer needed.

support.xbox.com/.../manage-microsoft-account

Hope this helps!