Two Faulty Xbox One Day One Edition Consoles and Now Controller Failure

I am beginning to lose patience with Microsoft now. The first day one edition console had to be sent back to the vendor after the kinect failed, got a refund bought a second console only for that to stop reading discs after 24 hours. Sent in console for
repair (not replacement). I find it disgusting that Microsoft will only replace your console if you take advantage of the Advanced Replacement Scheme. They assume everyone has a credit card to be able to do this. I am currently on long term sick for no fault
of my own so cannot afford to have a credit card for this scheme. My console has been repaired and is on it's way back from Germany. Now my Day One Edition controller has started to get very loose and the analog sticks are also loose and unresponsive as
they should be. If i want the controller replaced I have to send it to the Czech Republic at my expense which costs over £15. Sony replace all consoles and accessories free of charge and you don't even pay for the postage, Microsoft have the audacity to make
me pay for an item that is clearly not for for purpose.

Sending the controller back to the vendor is not an option as he/she has no stock and is unwilling to pay for a new controller. As an Xbox gamer of 13 years I am appalled by Microsoft's blatant lack of customer service and willingness to replace fault hardware/peripherals.
Thought I would share my experience with people on here. The twitter Live Support is a joke and passes the buck to phone support who also are unwilling to help. I shall not be purchasing any more Microsoft products until they sort this mess of hardware problems.
Seriously Microsoft you will lose all of your diehard fans including myself unless you shape up. No wonder PS4 is outselling Xbox One 2-1.

Rant Over

SpartaNoble80

:)

 

Faulty Day One Edition Controller

I have started having issues with my Xbox One Day One Edition controller. The issue that I am having is that the B button is sticking.

I have contacted Microsoft Support and they want me to send the controller back to the Czech Republic and be without the controller for the next 20 working days. If your like me, then you'll only have 1 controller.

I was initially told that this would be covered under the Advanced Exchange program and that I was to send the faulty controller back one I received the new one.

Now though, Xbox have changed their story. I have to now incur the tracked postage charges from the UK to the Czech Republic and be without a console and controller for the next month. I find that totally unacceptable. The customer service from Microsoft
is disgusting. The should be doing everything they possibly can to keep me satisfied. You pay £500 for a console and games and the support you get is appalling.

They should be sending out remote controls to you and then return the faulty one within 14 days.

They suggested I speak to the retailer, but as this is a Day One Edition console with a commemorative controller, the retailer are not going to be able to replace with another Day One Edition.

I just wanted to let you all know what to expect if you have problems with the controller, even within a month of purchase. Don't expect to get any sort of reasonable resolution without causing significant inconvenience or cost to yourself.

Richard

 

Faulty Day One Edition Controller

x24hrs2livex,

Its not a case of not wanting to do so. How would you feel if you were told you would be without your controller and unable to play your console for 1 month, when the console itself is less than 1 month old? I think its ridiculous and appalling service from
Microsoft.

Its not as though I have another controller to actually play the console with, so I am unable to play a console that I have had for less than 1 month and have to wait for another month before I would get a replacement controller. You can't say you would
be happy with that.