Two different orders of the same game

Discus and support Two different orders of the same game in XBoX Accessibility to solve the problem; Hi, I am writing to request the resolution of a significant problem a double purchase of the same title: Minecraft: java edition. I received two emails... Discussion in 'XBoX Accessibility' started by Luca D'Angelo., Jul 10, 2022.

  1. Two different orders of the same game


    Hi, I am writing to request the resolution of a significant problem a double purchase of the same title: Minecraft: java edition. I received two emails on my gmail account from two different orders of the same game and I don't know how to fix.

    :)
     
    Luca D'Angelo., Jul 10, 2022
    #1
  2. JosefLBohorquez Win User

    Two different orders of the same game

    You're welcome, in that case the previous link would work for you!
  3. JosefLBohorquez Win User

    Two different orders of the same game

    By data, do you mean worlds and access to it?
    If yes, nope
    The worlds will remain stored in your computer

    You can check this tutorial in case you want to know how to find them
    https://www.ubackup.com/articles/how-to-backup-...

    To fix the demo problem, you can give them the second transaction ID, in that way they can look further on your account and activate internally the game for your

    ** This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
  4. Luca D'Angelo. Win User

    Two different orders of the same game

    sorry if I'm still bothering you, but there was a problem with the refund. Although the support said that they would only cancel the first transaction, as of now, I no longer have access to minecraft, in fact the launcher tells me to play the demo.

    Now, I have again contacted the support for information on the subject, but my interest is more focused on the data. So I wanted to ask you, always in case you could answer me, if the data is permanently removed when the game is refunded
  5. Luca D'Angelo. Win User

    Two different orders of the same game

    Thanks for the quick answer. In fact it was my fault, given by the fact that I entered "Minecraft" and not "Minecraft: Java edition" as the title.
  6. JosefLBohorquez Win User

    Two different orders of the same game

    Thanks for the update
    In this case as you purchased the game via Minecraft website and the order doesn't appear in your Microsoft account order history, you may need to proceed submitting a ticket with them here:

    https://help.minecraft.net/hc/en-us/requests/new

    *select Refund support*

    Don't forget to attach order/transaction ID in your request ticket
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Two different orders of the same game

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