Two Accounts with the same email

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It isn't quite possible to have 2 accounts on one email address. Once a gamertag is attached to an email, you can't use that email for a different account. Kindly check the emails you have for where the second account is located.

You can not have 2 different xbox profiles with one email I would double check the emails you can check the email on the xbox by going to settings and under the account tab go to sign in security and passkey and it will tell you what the email address is
that is associated with the account that you are signed into on the xbox

Hi! My name is Ben an Independent Advisor and hope you are doing well.

With regards to your concern, may I ask if you are playing the game via Xbox console or is this for a Minecraft PC, mobile version?

For Xbox, if you own the Xbox version of Minecraft you have the option to share the game to all users on the same Xbox via Home Xbox feature. Once you set a console as the Home Xbox, the game license will be shared to all users so you won't need to buy the game for the other account.

More details about the home Xbox can be found at https://support.xbox.com/en-US/help/hardware-ne...

In addition to this, if you are not sure what email address is associated to your gamertag you can visit https://account.microsoft.com/profile page to manage your email address. You will then find here what is the email alias, then you may check what gamertag it is associated via https://account.xbox.com/profile page.

I hope the information helps, looking forward to hearing back from you so we can further assist if you need more help.

Kind regards,

Ben

Hi, Bozie. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

If you’ve migrated your account to a wrong Microsoft account, I suggest you contact Minecraft team as also advised on their article here: https://help.minecraft.net/hc/en-us/articles/44.... They’ll need to review your transaction ID or order number to validate your game license to process the request. Kindly submit the request here: https://help.minecraft.net/hc/en-us/requests/new.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Call customer support for this one. There is one of two possibilities here: either there was a rare occurrence of your email being linked to multiple gamertags, or the gamertag you want is not associated to the email address you think it is. Xbox customer
support can help in either case.