two accounts under one email address?

DeceptiveFool85 · Jan 24, 2016

I received an email that my xbox gold will renew in Feb. When I sign in under my email address, the account doesn't show me having the subscription. Is it possible I have a seperate acct for my xbox360 under this same email address? If so how do I access
the xbox360 account instead of this account? Also, the nickname on my account "" is unfamiliar to me.

:)

Mister Taurus · Jan 24, 2016

Two Xbox accounts under one email

Hi there,

This is pretty common. This means that another account was created on a different e-mail as you cannot have two gamertags tied to an e-mail. If you are logged onto a console, you can view your e-mails in the top left corner of your console. This is the easiest
way to test that you're attempting to log into the correct e-mail.

spartanlocke756 · Jan 24, 2016

Two Xbox accounts under one email

So I have a main account under an email. I went to a friends house and I was going to download my account on his Xbox one. But somehow it created another account under my email. This causes problems because whenever I signin on the Xbox app on my phone it
signs in on the new account not my main account. The same goes for the Xbox app on my computer. The only way I can delete the dummie account is by deleting the email which would get rid of main account. Please help me

onyxishere · Jan 24, 2016

Sorry to hear it. It sounds like you've accidentally created a gamertag overtop your existing one. Please follow the instructions at the link below to move one account to a different email address.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

JOHLC · Oct 31, 2018

Hello! You may not have created a GamerTag on top of your current one. Give support a call and provide them with the GamerTag you are trying to login to so that they can give you the correct email address.

JOHLC

Hello! You may not have created a GamerTag on top of your current one. Give support a call and provide them with the GamerTag you are trying to login to so that they can give you the correct email address.

onyxishere

Sorry to hear it. It sounds like you've accidentally created a gamertag overtop your existing one. Please follow the instructions at the link below to move one account to a different email address.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

LeviDerby

The most likely answer to this is that the email on the xbox is different,

support.xbox.com/.../forgot-microsoft-account

I would follow the steps on that site and just double check the email, then check the spelling as well to be sure it isn't just a letter off or something

let me know if this works

LiamHaines1

No i only want the one. Somehow he managed to use these same email address on two consoles and set up two different accounts or gamertags. So for example on fortnite he has one account on a shared xbox one downstairs with a battles pass paid for under the
email address, and upstairs on his xbox one digital under the very same email address he managed to set up another account with a different gamer tag which doesnt hold his account and no battle pass.

We’d simply like the one account.

Does that make sense?

Sorry, im not great with this.

KindGryphon

I have two accounts with identical email addresses and passwords, one of which I use for my Xbox and the other of which I created accidentally, but when I attempt to log into my primary account, it logs into the accidental account, and I'm not sure what to do.

There has to be some sort of slight difference in the emails. Even if its just a very minor difference.

Its not possible to have two different Microsoft/Xbox accounts under the same exact email address.

How else would it know what account to log you into if it allowed you to have two accounts under the same email? It just wouldn't.

two accounts under one email address?