Two accounts registered to one email address, want to delete one but can't

Sluie92 · Jun 15, 2015

YEARS ago I forgot my login so made a new account with the same email address. I used it once and never again. I was content to just forget about it. When the Rewards program came in I tried to sign up with my email address but the rewards account got associated
with the wrong xbox account, the one that I don't use. Ever since then I have been receiving monthly emails that I cannot shake. I unsubscribe and try to leave the program every month but I always receive an email the next month regardless. I have tried to
delete this old account but when I sign in with my email address it brings me to my main account. I have no way to access this old account to get rid of it or change the email address. It's driving me crazy.

:)

Jacyintha · Jun 15, 2015

New Account Entered wrong e-mail

Already in use or already exists?

I haven't figured out a pattern, but some accounts want an email address that hasn't been registered and some want a registered one... -_-'

Chryda · Jun 15, 2015

Gamertag transfer to WLID with a Gamertag

I have two seperate Gamertags on two separate WLID accounts due to a problem when I started the first one years ago. Is there anyway to merge these accounts or to transfer one Gamertag to another WLID if I can delete the Gamertag associated with the account?
I want to get the GT I use with LIVE to be associated with the correct email address but I mistakenly created a GT with that email years ago and now I can't transfer the GT because of it.

SSondag · Jun 16, 2015

Hey there....you might want to call in to support for this issue. You can not make 2 Microsoft accounts with the same email address. The email may be an alternative to one of the accounts, which would explain you receiving emails. However, if you call in
to support it is possible to find out that information and have it escalated.

SSondag

Hey there....you might want to call in to support for this issue. You can not make 2 Microsoft accounts with the same email address. The email may be an alternative to one of the accounts, which would explain you receiving emails. However, if you call in
to support it is possible to find out that information and have it escalated.

HAZMAT RADIO

If you delete the account, you loose everything associated with it. Including the email address.

You can't transfer one Microsoft Email address from one Microsoft Account to another. You can switch out email address if the email addresses are not Microsoft ones.

Jacyintha

Already in use or already exists?

I haven't figured out a pattern, but some accounts want an email address that hasn't been registered and some want a registered one... -_-'

LiBraga

The email account I've deleted isn't the account used for my live address (which is a hotmail one).

The deleted email account was an old address I had used for the security proofs (the only security proof that was setup and was jm****@bt****.com).

Effectively I can't add any new proofs for 30days until they all reset.

I can't stop the reset of the proofs because it wants to send a verification to the non-existent email address.

I can't access the old security proof email address (the account has been deleted).

I can't log in to xbox live due to be unable to add new proofs.

andersonpassos

To remove two emails in the same Microsoft account by separating them, the steps are generally:

Create a new Microsoft account with one of the email addresses you want to remove.

Sign in to the original account and find the account settings.

Find the option to add or remove email addresses and remove the email address you want to separate.

Transfer any important content or information from the original account to the new account, if necessary.

Close or delete the original account associated with the removed email address, if desired.

It's important to note that these steps may vary depending on the version of Microsoft and the configuration of your account.

Two accounts registered to one email address, want to delete one but can't