Twitch app took too long to start.

Dylan_933 · Nov 19, 2023

Whenever I go to open the twitch app on my Xbox the app takes too long to open I've tried uninstalling and reinstalling to no avail. I've attempted to disconnect and reconnect my twitch account from the Xbox too but nothing changes. So after hours of this I decided to sign into a different Xbox account and try it, lo and behold it worked. Now I went as far as to get on someone else's Xbox and test this too but my account and the account I borrowed open the app no problem. So why does my twitch app specifically not work with my Xbox account?

:)

Tomm_A

Hello Dylan_933,

Greetings!

Thank you for posting in Microsoft Community.

It appears that you are experiencing delay in launching Twitch app when signing your account in your Xbox console. Let us check and see on what we can do to help get this fixed.

We would like to ask few questions to help us isolate the issue further.

1. When did the issue start?

2. Has there been any changes with your console before this issue happened?

For the meantime, here are some troubleshooting steps that we can perform:

1. Check the server status: Sometimes, server issues can cause delays when launching the Twitch app. You can check the server status by visiting the official Twitch Status page. If the servers are down, you may need to wait until they are back up and running.

2. Update the app: Make sure that you have installed the latest updates for the Twitch app. You can check for updates by going to "My games and apps" > Highlight the app > Press the Menu button > Go to "manage app" > Select "Updates" .

3. Clear the cache: Clearing the cache can help resolve issues caused by corrupted app files. To clear the cache, press and hold the power button on your Xbox console for 10 seconds to turn it off. Unplug the power cord from the back of the console and wait for 10 seconds. Plug the power cord back in and turn on the console .

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Tomm_A

Hello Dylan_933,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for your understanding.

Respectfully,

{Parity}

The only thing that I can suggest is a hard reset performed EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

If that doesn't work then try another factory reset and if that doesn't work contact support for a repair. https://support.xbox.com/en-US/contact-us

Patrick S.Z

The only thing that I can suggest is a hard reset performed EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

If that doesn't work then try another factory reset and if that doesn't work contact support for a repair. https://support.xbox.com/en-US/contact-us

Already did it a few times, sometimes the games works but only for a few days, then I start getting the same error again.

I'm from Brazil, will check if this service is available here, will try to test with a external drive first.

Thanks.

XBF Meryem R

Hello @AshtonOgle, I hope everything is going well for you!

Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

Twitch app took too long to start.